Director, Customer Success & Insights

Company Description

REFID339289

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Director, Customer Success & Insights.

At NIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. 

This is a Hybrid position that requires being onsite in the Hanover, NJ office.

Job Description

As the Director, Customer Success, you are responsible for all client activity and the overall success of NIQ at the customer. This includes driving timely outcomes and client value through the data, database, and analytics, which drive the overall customer experience and elevate NIQ's performance.

Responsibilities

• Developing strategic direction and service strategy to advance client’s priorities and drive improved, measurable satisfaction with NIQ.
• Building deep expertise and empathy with your client.
• Building meaningful relationships across multiple client divisions and developing a trusted advisor partnership with the key customer stakeholders.
• Drive strategic thought leadership within and across clients leveraging NIQ tools and assets.
• Proactively develop provocative, strategic POV by anticipating trends that could impact the client.
• Identifying opportunities for increased partnership and elevating those opportunities to organizational partners.
• Working collaboratively with commercial lead and other cross-functional partners.
• Facilitating clear day-to-day and strategic communications with the client roster.
• Project managing internal cross-functional client issue resolution and the associated response.
• Prove the value of NIQ solutions in support of growth, adoption, and value creation.
• Client-facing owner for technical issue resolution and internal escalation through appropriate channels when necessary.
• Collaborating with the internal BI team to drive tech/ tool adoption and improve client experience.
• Onboarding, training, and developing team members to elevate delivery against the above accountabilities. 

Qualifications

• Bachelor’s Degree.
• 8+ years' experience in a relevant industry (CPG and/or consulting).
• Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar.
• Proficiency in Syndicated POS Data and Panel Data required.
• Effective in senior-level communications, influencing & negotiation.
• Mission-driven and passionate about serving a purpose. 
• Excellent awareness of market conditions and client business environment.
• Proficient in Microsoft Office software. 
• Familiarity with NIQ tools, applications, and platforms is a plus.

Additional Information

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist t