Sr Manager, Software Development Technology Engineering

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As part of the Adjudication Development Engineering team, you will be expected to be proficient in all critical functions of the application development and will champion SDLC methodologies with a deep understanding of best practices to ensure that quality standards are met. We believe for success you should have flexibility, possess a positive outlook, discernment, and inspire change within a fast growing environment.

This team directly impacts the lives of our pharmacy customers by creating systems that process prescriptions. The systems we work with process over 10 million scripts a day and is business critical.

The IT Development Senior Manager position exists to successfully execute projects / initiatives in an information technology (IT) department. You will coordinate team or group activities with CVS Health and vendor staff resources. You will provide guidance and direction to project teams and direct reports on planning and execution of projects, technical and functional standards and practice, process and procedures, and career development. You will participate in annual budgeting, capital processes and quality improvement activities for the organization.

Development and Delivery Management

• You will manage assigned functional areas through detailed planning of projects, resources and skillset mapping.

• You will provide technology guidance to the resources, planned according to the functional and technical skillset required for the project delivery.

• You will successfully deliver all projects and programs without compromising quality, budget, scope and schedule.

• You will meet scheduled milestones to ensure projects / programs objectives are met in a timely manner.

• You should have a deep understanding, follow and provide guidance to project teams and resources on principles, practices and techniques followed within the application area and organization.

• You will contribute to IT project planning for one or more business areas; review progress toward plan regularly with clients and make modifications, as necessary; provide quantitative cost/benefit analysis; ensure team is following work, documentation, certification, and audit requirements, as needed

Resource Management

• You will set yearly goals focusing on career development. Discuss and layout plan of action to achieve goals and expectations.

• Provide formal and informal feedback to address gaps in performance (functional, technical and soft skills).

• You will perform mid-year and year end assessment.

• Provide comprehensive feedback on strengths and development areas Oversee, review and take action on time sheets for CVS and vendor resource to ensure compliance.

• You will actively participate in recruitment and selection processes for both CVS and vendor candidates, as well as lead onsite and offshore vendor relationships.

• Commitment to ensuring teams adheres to the highest degree of integrity and Code of Conduct standards

Customer Relationship Management

• You will consult with business and IT stakeholders during execution of projects to ensure business and IT expectations are being met.

• You will address any challenge or road block to accomplish project goals and expectations.

You will identify and develop services and service level agreements (SLAs); educate senior leaders on service-related information and continually improve related processes
 

Required Qualifications

10+ years of Information Technology experience including leadership and development management experience in core development and delivery areas including the following:

• 10+ years of experience in information technology principles, development methodologies and use of platforms/applications or software products

• 10+ years of experience mentoring and supervising full time employees work and career development; as well as onsite and offshore vendor relationships

• 8+ years of experience in handling customer expectations and relationship building

• 5+ years of experience leading