Cloud Delivery Manager

Join us to lead innovation, deliver critical cloud infrastructure solutions, and drive exceptional results across enterprise environments. We are seeking an experienced and highly motivated Cloud Delivery Manager to lead a technical team responsible for supporting and maintaining Oracle Cloud Infrastructure (OCI) environments. This role demands a blend of strong technical capabilities, leadership acumen, and strategic vision to drive system performance, availability, and reliability for mission-critical workload running in OCI. 

Key Responsibilities

• Provide strategic and hands-on support for customers across named accounts, regions, or product/solution portfolios, based on organizational alignment.
• Provide day-to-day leadership for a technical delivery team supporting the full customer lifecycle, from implementation to ongoing support & optimizations in OCI.
• Manage, mentor, and coach a diverse team of Cloud delivery architects , System Analysts, and Technical leaders.
• Foster a customer-first culture that prioritizes satisfaction, performance, and long-term value.
• Drive territory revenue, resource utilization, and other key departmental goals through effective management and planning.
• Act as a liaison between customers, internal teams, and Oracle Sales to ensure customer success and service excellence.
• Ensure ongoing customer referenceability and loyalty, contributing to sustainable, profitable revenue streams over the long term.
• Champion initiatives to improve quality, productivity, and customer satisfaction across all delivery operations.
• Oversee the installation, monitoring, maintenance, support, and optimization of production systems and software within Oracle’s Cloud Infrastructure.
• Perform analysis and administration across multiple environments, identifying and recommending solutions to enhance availability, performance, and supportability.
• Serve as an escalation point for complex technical issues, leading root cause analysis and resolution across internal teams and external vendors.
• Ensure all systems meet high performance, availability, and scalability requirements consistent with enterprise and cloud environments.
• Manage and support Oracle production environments, including patching, upgrades, and bug fixes for both OCI and Oracle workloads running in OCI.
• Participate in and lead on-call rotation support to respond to critical issues as needed.
• Drive standardization efforts across Oracle’s hardware and software stack to ensure system reliability and efficiency.

 

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master’s preferred).
• 10+ years of relevant experience in infrastructure management.
• Hands-on experience with Oracle Cloud Infrastructure (OCI) 
• 5+ years of leadership or people management experience in a technical environment.
• Deep understanding of Oracle technologies, databases, and cloud services.
• Strong problem-solving and communication skills with the ability to work across teams and with external stakeholders.
• Proven experience in managing high-availability and high-performance production environments.
• Experience in a customer-facing or client management role
• Ability to work under pressure in a fast-paced environment and manage multiple priorities.

Preferred Skills

• Familiarity with industry-standard monitoring, logging, and automation tools
• ITIL certification or similar process improvement methodology
• Exposure to other cloud platforms such as Azure, AWS, GCP, and others
• Experienced in planning and executing multi-cloud adoption strategies.

 

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $104,000 to $223,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well a