Club Manager (Director of Food & Beverage) - Soho House New York

<p><strong>The role…</strong></p> <p>At Soho House the <strong>Club Manager (Dir of F&amp;B)</strong>&nbsp;is responsible for maintaining the local properties food and beverage (F&amp;B) operation in conjunction with the General Manager. As the Club Manager, your primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests and staff within the Club, Roof, Events Space and/or Room Service (if applicable). In this role you will also oversee forecasting, business improvement plans and manage payroll/labor, budgets and revenue.</p> <p>A successful Club Manager is a proven leader who thrives in fast-paced and demanding work environments. Someone who is not afraid of rolling up their sleeves to get the job done, customer centric, keen eye for detail while also encompassing a strong business acumen and problem solver.</p> <p><strong>Main Duties</strong></p> <ul> <li>Partner with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience</li> <li>Implement and lead staff training to educate on product awareness to Soho House &amp; Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House &amp; House Tonic” and “Club School.”</li> <li>Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service</li> <li>Partake in the recruiting process by identifying talent gaps working with People &amp; Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview</li> <li>Support new hire on-boarding and training to ensure the Food &amp; Beverage (F&amp;B) / Floor team is polished, elevated and approachable</li> <li>Adhere to local and state regulated Health &amp; Safety guidelines as well as Soho house &amp; Co. global standards by liaising with internal and external stake holders to promote a clean and safe work environment</li> <li>Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals</li> <li>Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns</li> </ul> <p><strong>Required Skills/Qualifications</strong></p> <ul> <li>Must have 5+ years’ experience in food &amp; beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment</li> <li>Must have excellent interpersonal/relationship bui