Pub Shift Manager

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

SALARY:, $60,000 - $65,000, bonus eligible

SHIFT:  Shift will vary depending on pub needs.  Nights, weekends, & holidays required.

LOCATION: Goose Island Salt Shed Pub 

COMPANY:  
Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light. That’s right, over 100 of America’s most loved brands, to be exact. But there’s so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for people with talent, curiosity, and commitment and provide the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do? 

Established in 1988, Goose Island Beer Co.—Chicago’s original craft brewery—has helped shape the city’s beer culture and influence the craft scene nationwide. In spring 2024, we opened our newest brewpub at the Salt Shed, a dynamic waterfront dining and entertainment destination. The Goose Island Pub at the Salt Shed features a skyline-backed riverfront patio, a unique beer and culinary program, and direct access to Chicago’s premier new music venue, hosting more than 200 concerts and events each year. We are committed to exceptional service and high-quality food, and we’re looking for talented team members to help drive the success of this exciting new location.

ROLE SUMMARY:             

The Front of House (FOH) Manager is responsible for coordinating and overseeing daily FOH operations within a fast-paced, high-volume brewpub environment. This role ensures exceptional guest experiences, strong team performance, and smooth operational flow. While the General Manager (GM) retains broad oversight of overall business performance, the FOH Manager plays a tactical, hands-on leadership role.

The FOH Manager supports the GM in areas including sales and cost analysis, performance management, food and beverage quality, customer satisfaction, and adherence to cleanliness and sanitation standards. Success in this position requires strong leadership skills, the ability to manage a large team, and deep familiarity with beer, service standards, and operational excellence.

JOB RESPONSIBILITIES:

• Maintain a strong floor presence during service, actively supporting staff and ensuring efficient table turns, pacing, and guest flow.

• Deliver and model exceptional customer service while resolving guest issues promptly and professionally.

• Ensure consistent execution of service standards across all FOH roles (servers, bartenders, hosts, barbacks).

• Conduct pre-shift meetings to communicate daily priorities, beer updates, menu changes, and service expectations.

• Maintain knowledge of beer styles, brewery operations, and proper beer-service standards.

• Assist training staff on beer styles, tasting notes, pairings, and responsible service.

• Oversee proper draft system usage, beer-pouring techniques, and basic troubleshooting.

• Assist with hiring, onboarding, supervising, training, and coaching employees to ensure high morale and performance.

• Hold staff accountable for productivity, service quality, adherence to policies, and professionalism.

• Foster a positive work culture that reflects the brewpub’s values and encourages teamwork, communication, and continuous improvement.

• Embrace change and deliver results no matter what the obstacle.

• Ensure complete adherence to federal, state, and local health, food-safety, and alcohol-service regulations.