Head of Analytics and Business Operations

Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 90+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

About the Role
Closinglock is seeking a Head of Analytics and Business Operations to build and scale the operational and analytics backbone of our fast-growing organization. You will design and implement scalable systems, data infrastructure, and reporting frameworks to drive data-driven decision-making across the company. You will partner closely with Finance, GTM, and Product teams to enable front-line teams with actionable insights while driving operational excellence throughout Closinglock.

What You’ll Do

• Build and Own Data Infrastructure:
• • Oversee data pipeline architecture, ensuring data is compiled, transformed, and optimized in our warehouse for efficient querying.
  • Define and maintain consistent metric definitions at the warehouse level to drive alignment across the company.
• Enable Front-Line Teams with Data:
• • Manage the flow of data into front-line systems, including CRM (Salesforce, Totango), marketing cadences (HubSpot), and data visualization platforms (Tableau, Hex).
  • Ensure GTM and Customer Success teams have reliable, actionable data to drive day-to-day decision-making.
• Drive Metric-Driven Insights:
• • Provide insights to inform product AB testing, customer lifecycle flags, and customer health drivers.
  • Build and maintain dashboards and reporting tools to empower operational visibility for stakeholders.
• Operational Excellence:
• • Identify and remove process bottlenecks while implementing scalable, cross-functional operational processes.
  • Support operational planning and KPI management in partnership with Finance and Executive Leadership.
• Team Leadership:
• • Build, mentor, and manage a high-performing analytics and business operations team.
  • Foster a culture of curiosity, operational rigor, and continuous improvement.

Who You Are

• Experienced Operator: 6+ years in business operations, analytics, or