Physical Therapy Front Desk Receptionist

POSITION SUMMARY:

This position is responsible for payment collection, scheduling, and verifying patient information for the Physical Therapy Department.

ESSENTIAL RESPONSIBILITIES:

• Reviews providers schedules to ensure open appointment times are filled.
• Work in patients as needed.
• Schedule post-op patients that do not have follow-up appointments.
• Maintains wait list.
• Works Task List
• Collects Copays
• Collect for Self-pay services – Ex: Dry needling and DME items
• Ensure authorizations are updated.
• Updates and maintains patient demographics as needed.
• Supports all department initiatives to improve the patient experience.
• Adheres to company policies as described in employment handbook, company work rules and departmental policy and procedure, and attends scheduled meetings, as required.
• Identifies and participates in implementation of opportunities for improvement.
• Maintains strict confidentiality in accordance with HIPAA guidelines and NMOA policies.
• Regular and reliable attendance.
• Perform other specific tasks as assigned.

SUPERVISORY RESPONSIBILITIES:  N/A

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Exceptional customer service skills.
• Knowledge of current basic medical terminology, coding, eligibility and prior authorization knowledge and office procedures.
• Strong computer and phone skills, including multi-line phones. 
• Excellent grammar and spelling skills.
• Ability to establish and maintain effecting working relationships with staff, co-workers, patients and vendors.

• Ability to understand, read, write, and speak English. Ability to understand and speak Spanish preferred.
• Ability to read, analyze and interpret medical information, technical procedures and/or general business information.
• Ability to effectively present information, respond to questions and professionally interact with managers, employees, patients, vendors, and the general public.
• Ability to recognize and define problems, collect data, establish facts, draw conclusions, and correct errors.  
• Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
• Ability to handle multiple simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner. 
• Exhibit understanding of healthcare regulatory and compliance policy (e.g., HIPAA). 
• Knowledge of New Mexico Orthopaedics policies and procedures.
• Requires abili