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Patient Access Representative III, Float - DFW (6:00 am - 8:00 pm)
UT Southwestern Medical CenterUnited Statesfull_timeVerifiedPosted 7 Aug 2026
About the role
Patient Access Representative III, Float - DFW (6:00 am - 8:00 pm) - (856708)
Description
WHY UT SOUTHWESTERN?With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Patient Access Representative III directly interacts with patients on the phone and/or in person under minimal supervision to perform complex medical front office business operations in an in a hospital or hospital based clinic location; Perform other duties and projects related to clinical business operations as designated by clinic management; Precept and assist with training of new PAR staff. They maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. They work as part of an elite team to support UT Southwestern operations and initiatives. They may be required to travel to both on and off-campus locations. This position offers a career ladder based on progressive responsibilities and performance.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
- Education
High School Diploma or GED
- Experience
1 year Patient Access Representative Career Development Program Requirements: 1 year experience as a Patient Access Representative II and
1 year Internal Applicants: 1 year of experience as a Patient Access Representative II, OR 1 year experience as a CSA II and
1 year External Applicants: 1 year of experience in registration in an EPIC environment.
- Licenses and Certifications
(CHAA) CERT HEALTHCARE ACCESS ASSOC NAHAM within 1 Year and
(NAHAM) NATL ASSOC HLTHCARE ACCESS MGT Associate Membership within 1 Year
- Experience
3 years 3-5 years' experience in a Customer Service setting and
4 years experience in a Clinical/Medical Office setting and
JOB DUTIES
- Pre-register/Register patients for scheduled/unscheduled services, inpatient/outpatient procedures within all applicable hospital based areas.
- Interview patient(s) and/or their representative at workstation or bedside to obtain demographic/insurance information or verify information already on file. All registrations performed utilizing available up to date technology (i.e. carts/workstation on wheels, tablets, etc)
- Obtain copies of necessary identification and in
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