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Project Delivery Analyst
MetaPhase ConsultingUnited Statesfull_timeVerifiedPosted 27 Sept 2024
About the role
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it. Together, we know our people are our difference—for our clients and our colleagues. Are you ready to:
- Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
- Learn and grow by taking advantage of every opportunity available to you?
- Join a company which prides itself on its shared values and inclusive culture?
- Be the difference and make it happen?
Role Summary
MetaPhase is seeking a Project Delivery Analyst to support a long-term culture change effort. Successful candidates will acquire knowledge of the various operational functions and processes of the organization while working closely with technology partners and key stakeholders to determine the best tools and solutions to meet objectives. Successful candidates must also work effectively in teams, be sharp, creative, well written, and articulate when speaking with senior client leadership.What You Will Be Doing
- Project Coordination & Management Support – 30%
- Provide support for all program project planning, execution, and delivery activities.
- Support the creation of project deliverables and artifacts (like compliance matrices, SOPs, roadmaps, planning documents, briefings, status reviews, lessons learned, agendas, risk matrices, etc.).
- Develop, track, and report on project progress, goals, milestones, and metrics.
- Assist in change management initiatives to ensure smooth transitions and adoption of new systems or processes.
- Track decisions/issues/risks, supporting the team and senior leadership in a fast-paced environment.
- Internal (MPC) and external (client) knowledge management.
- Business Analysis & Process Improvement Support– 30%
- Perform data analysis to identify trends, inefficiencies, and opportunities for optimization.
- Create and maintain process documentation, including workflows, standard operating procedures (SOPs), and supporting training materials.
- Evaluate the effectiveness of current processes and collaborate with Program Manager to advise innovative solutions for improvement.
- Training & Education Support – 25%
- Support activities related to training and education design, development, delivery, improvement, and analysis as needed.
- Provide ongoing support to ensure that stakeholders are effectively utilizing products and services.
- Stakeholder Engagement Support– 15%
- Support and facilitate full-cycle stakeholder engagement.
- Act as the primary point of contact for designated clients and stakeholders.
- Establish trust and foster strong relationships with internal teams and government employees.
- Support the conduct regular reviews with stakeholders to discuss performance metrics, service improvements, and future needs.
What We Need From You (Required)
- Active Secret (or higher) level security clearance is required, no exceptions.
- Minimum four or more (4+) years of management consulting, business process improvement, stakeholder engagement, &/or project management delivery experience.
- Strong customer engagement skills, with the ability to successfully communicate with clients on program objectives, managing the client relationship and expectations.
- Experience successfully developing and managing business processes.
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