Account Director

Location: Krakow (remote/Poland)

Join Admind Branding & Communications, the largest global branding agency in Poland. As a certified B Corp, our mission is to craft branding experiences that not only transform an organization but change its impact in the world for the better.

Work with more than 200 creative experts from over 15 countries located in Kraków, Amsterdam, Odesa, Bangkok, and Zürich. Being a part of Admind, you will belong to an international community of professionals specialized in design and branding strategy, where diversity, equity and inclusion are firmly advocated.

You will also have the opportunity to help us, through conscious branding, become a force for good and increase our impact on the environment, employees, and society �� things we care about.

What you will do:

• Establish and enforce effective client communication processes within the team.
  
• Manage day-to-day client interactions and champion project excellence.
• Motivate and manage team members, setting clear goals and objectives.
• Drive and measure revenue growth from existing client relationships.
  
• Set financial growth objectives and develop strategies to achieve targets.
• Monitor, analyze, and report on revenue performance to senior management.
• Develop initiatives for upselling and cross-selling services to enhance overall revenue.
• Implement work standards for client interactions, ensuring consistency and quality as well as clients' satisfaction.
  
• Supervise project briefings and provide critical creative input on major projects.
  
• Build and maintain strong working relationships with Client Partners and the Project Management Team.
• Act as a point of contact for problem-solving and addressing daily challenges.

Requirements

We look forward to working together if:

• You have minimum 6 years of experience in client services, brand strategy, or a related field within an agency setting, with a strong focus on revenue generation.
• ​​You have a proven track record in driving revenue growth within a client services or agency environment. Experience in identifying and capitalizing on upselling and cross-selling opportunities is highly desirable.
• You have proven leadership experience with the ability to manage and inspire a team.
• You are an expert in data analysis and reporting, with the ability to use CRM tools and other relevant software to track and report on revenue trends and client account performance.
• You have strong understanding of brand development, marketing strategies, and creative processes.
• You possess exceptional communication and interpersonal skills, and are capable of building strong client relationships.
• You are strong in strategic planning, budget management, and problem-solving.
• You are fluent in English.

We offer you:

• Healthy lifestyle (if you want it) - life insurance, private health care, multisport card, mental wellbeing assistance (Mindgram), Ask Henry (employee personal assistant)
• Work-life balance - flexible working hours and remote work make life easier
• Company lunches - lunch twice a week in our office, because shared meals taste better
• Integration activities and company events - all work and no play makes Jack a dull boy :)
• Employment stability - work in an international company with 13 years of experience and a leading position on the market
• Transparency - a transparent salary range at all levels & clear raise and promotion opportunities
• International working environment - diversity makes us who we are




Admind is an Equal Opportunity Employer committed to supporting, inspiring, and respecting all individuals regardless of race, religion, nationality, medical condition, gender identity, or sexual orientation or expression, among other characteristics. We are dedicated to creating an inclusive workplace environment that celebrates the diversity of our employees and candidates.

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