Customer Engagement Specialist

Would you like to contribute to the safer use of vaccines and medicines for everyone everywhere? We are looking for a dynamic Customer Engagement Specialist who is fluent in Portuguese and Spanish to join our Customer Engagement team.

Since 1978, UMC has been dedicated to developing, supporting, and expanding the field of pharmacovigilance science and practice.

As a World Health Organization (WHO) Collaborating Centre, we support work around the world to examine the potential adverse effects of medicines and vaccines and contribute to safer, more informed patient care.

We are a diverse, international group of pharmacists, physicians, data scientists, system developers, communicators, and many other professionals, all motivated by a deep belief that our work matters.

About the role

The External Engagement department at UMC provides solutions for the secure exchange and global use of pharmacovigilance data. We manage the full customer journey – from building awareness to ensuring long-term customer retention.

Your responsibilities will include:

• Supporting new business opportunities.
• Selling UMC products.
• Strengthening existing relationships to ensure continued use of UMC products.
• Contributing to the development of customer engagement strategies.
• Assisting in the sales process.
• Collaborating with other departments on projects related to our product offering.

What you will do

• Assist customers in selecting the most appropriate product for their needs while building and maintaining strong relationships.
• Communicate the value of our products to support standardisation and encourage long-term use.
• Coordinate and organise customer-related activities as needed.
• Act as a partner to customers – not just a vendor – by serving as a resource, sharing networks and contacts, guiding customers to relevant business areas, and understanding their motivations and challenges in clinical trials and drug safety.
• Analyse and understand customer needs to identify new opportunities for UMC products.
• Support the Customer Liaison team in resolving complex customer inquiries.
• Assist the Customer Liaison team during the customer renewal process when needed.
• Provide analytical and administrative support for department-wide and organisation-wide projects.

• Bachelor’s degree in business administration or natural sciences (e.g. pharmacy, chemistry, biology, or civil engineering).
• Experience in B2B sales or customer support, ideally within the life sciences industry.
• Experience working on projects and collaborating with clients, partners, and cross-functional teams.
• Good knowledge of MS Office, CRM systems (especially Salesforce), and other relevant software tools.
• Language skills:
  - English: fluent
  - Portuguese: fluent
  - Spanish: fluent

Who you are
You are a positive and committed team player who is organised and efficient. You have strong communication skills and always focus on customer needs. You naturally build relationships, both internally and externally. You enjoy challenges and pushing yourself to excel.

We believe you are:

• Are calm, organised, and resilient, and can work effectively in a fast-paced and demanding environment.
• Enjoy daily interaction with customers from diverse cultures and backgrounds.
• Take satisfaction in improving and defining processes and structures, and in using new technologies to strengthen customer engagement.
• Will contribute positively to our department’s culture, collaboration, and growth.