Envoyage - Senior BDM - Houston, USA

Senior Business Development Manager

We want everyone to live life by the compass, not by the clock. Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world. As part of Flight Centre Travel Group (FCTG), we’ve got the breadth, reach and expertise to equip travel businesses with everything needed to succeed.  We know that just as every trip is unique, so is every travel business. This is why we’ve created Envoyage with travel advisors in mind. Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering you can tap into as much or as little as you need to succeed, grow and thrive.

FCTG, headquartered in Brisbane, Australia, is one of the world’s largest travel retailers and corporate travel managers, with operations in 23 countries and a presence in over 90 through independent networks. Since opening its first shop in 1982, FCTG has remained committed to its purpose: “to open up the world for those who want to see,” creating unforgettable travel experiences for people worldwide.

Please click here to learn more about Envoyage and Flight Centre Travel Group

About The Opportunity

We are looking for a Business Development Manager (BDM) to drive new business sales across the Envoyage Network. The ideal candidate will implement strategies and cultivate relationships with key decision makers to create new sales opportunities through various channels such as networking, customer profiling, and local marketing/events. This role focuses on new business acquisition (70%), sales process (20%), and support and stick rate (10%), with clear performance metrics for each objective.

Key Responsibilities

• Ensure the required number of appointments are achieved each month
• Ensure meaningful customer connections/activity
• Work with marketing team to assist with new lead generation
• Ensure multi-level relationships are made and maintained in all prospect agencies
• Build and leverage networks for opportunity and acquisition including development relationships with key suppliers and industry bodies, internally within FCTG and from existing agencies - deliver on referral targets
• Understand market trends including competitor product offerings
• Utilise Salesforce to record customer activity and management of opportunities to maintain data integrity
• Qualify customers’ needs including commercials, product, and service requirements
• Identify gaps and effectively counter issues or concerns
• Understand competitor offerings including key Envoyage USA differentiators
• Negotiate mutually agreeable outcomes whilst optimizing margin and profitability
• Identify, co-ordinate & engage the necessary stakeholders
• Support customer and internal stakeholders to successfully implement & transition customers demonstrating thorough communication
• Develop a learning plan to support professional growth

Experience & Qualifications

• Minimum 4 years in BDM role in the travel industry, resulting in established strong relationships with independent travel agents and agencies.
• Consistent high performance in relation to reaching sales targets.
• Experience with Salesforce or similar CRM.
• Understanding of Travel Agency processes, and the travel supplier landscape

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to