*Extra Help* Office Assistant I/II - Department of Aviation

Posting number: 26-00001

Department: Department of Aviation

Division: 381 - Arcata-Eureka Airport

Job classification: Office Assistant I

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Airports, Customer Service, Office and Administrative Support

Summary

What You'll Do:

• Acts as receptionist and receives and screens visitors and customers; uses multiline system to answer telephone calls and obtains information to determine appropriate resource, action, document, or staff referral to meet customer needs. 
• Monitors and updates manual or electronic files. 
• Operates a variety of standard office equipment. 
• Compiles information to respond to questions or address issues. 
• Reviews submitted forms or applications to verify accuracy and completeness. 
• Operates automated systems, or other department specific computer systems. 
• Maintains accurate department and customer records. 
• Performs related duties as assigned.

Where You'll Do It:
This position will be located 3561 Boeing Avenue, McKinleyville, California at the California Redwood Coast Humboldt County Airport (ACV). 

A typical schedule for this position is Monday - Friday, 9 am - 4:30 pm with an hour lunch break.

PLEASE NOTE: This is for a non-benefitted Extra Help position in the Department of Aviation.


DEFINITION

Under general supervision, performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs and services; may perform initial applicant/customer screening; performs related work as required.
 
DISTINGUISHING CHARACTERISTICS
 
Office Assistant I is the entry level class in the Office Assistant series.  Initially under close supervision, incumbents learn office and County procedures and are given detailed instructions in the performance of routine clerical duties related to filing, reception, form processing, record maintenance, mail, and typing or data entry, and performs tasks that are more structured and repetitive than those assigned to higher level Office Assistant II.   As experience is gained and skills and knowledge are developed, there becomes a greater independence of action within established guidelines.   This class is alternately staffed with Office Assistant II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher level class.
 
Office Assistant II is the journey level class of this series, fully competent to independently perform a variety of responsible office support duties.  Employees at this level are expected to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the appropriate supervisor.  Positions in this class are flexibly staffed and are normally filled by advancement from the lower level Office Assistant I.  Office Assistant II is distinguished from Senior Office Assistant in that the latter may be assigned lead worker responsibilities, work with a higher degree of independence and perform the more complex office support work.

Examples of duties

• Acts as receptionist and receives and screens visitors and customers; uses multiline system to answer telephone calls and obtains information to determine appropriate resource, action, document, or staff referral to meet customer needs.
• Addresses complaints and explains regulations to customers or the public.
• Responds to inquiries regarding departmental functions, services, policies, and procedures.
• Explains the proper use of forms and documents.
• Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures.
• Schedules customer appointments and maintains schedules for technical or professional staff.
• Composes and types correspondence, reports, memos, and other documents.
• Reviews and processes forms and documents in accordance with established guidelines and proce