Claims Service Coordinator, Document Management

About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary:

PRIMARY PURPOSE: To provide support to the claim staff in document management, mail and general clerical support.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Accurately opens, preps, stamps and scans documents for indexing

· Indexes incoming claim documents to correct claim file according to folder/document type.

· Prints copies of forms, letters and various documents for mailing

· May assist with metering outgoing mail.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

· Performs other duties as assigned.

· Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing High school diploma or GED required.

Experience One year of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

· Excellent oral and written communication

· PC literate, including Microsoft Office products

· Strong organizational skills

· Efficient time management skills

· Ability to work in a team environment

· Ability to meet or exceed Performance Competencies

· Can determine the next steps required and proactively respond.

· Be able to multitask in various systems and/or programs.

Competencies

A. Thoroughness.

B. Technical Capacity.

C. Problem Solving.

D. Customer Service Oriented

E. Teamwork

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, photocopiers and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform t.

he essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Based on business needs this may change. Position may be hybrid working in Bradenton office three days per week and remote two days following successful completion of all training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP);