Group Services Specialist (Onsite Position - Metairie, LA)

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE

Assists the Account Managers and Account Executives in the retention, servicing and upgrading of existing group business by personal contact with group leaders, brokers and consultants. Provides service to members of existing groups as necessary. Responsible for maintaining good relationships with existing groups and their representatives in order to achieve the highest level of group account retention.

NATURE AND SCOPE

• This role does not manage people
• This role reports to this job: Regional Manager, Office Administration
• Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with:
  
  Staff in Sales and Marketing, Customer Service, Underwriting, Provider Contracting and any other department as needed to efficiently serve the customer or renew the group. Daily contact with brokers, group leaders & employees, group management executives and decision makers and network providers.

QUALIFICATIONS

Education

• High School Diploma or equivalent is required

Work Experience

• 2 years in a customer service, sales & marketing, or benefit operations is required

Skills and Abilities

• Must have a working knowledge of health insurance operations.
• Valid Louisiana Life and Health insurance license is preferred.
• Excellent oral and written communication skills.
• Must be able to travel occasionally.

Licenses and Certifications

• Valid Louisiana Life and Health insurance license is preferred

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Provides backup on major service issues via contacts through brokers and group leaders or other group contacts to ensure timeliness of resolution.
• Provides on-site training to brokers and group leaders on the various electronic tools available through BCBSLA and/or Blue Benefit Services (BBS) in order to foster the adoption of these tools.
• Assists Account Managers and Account Executives in the group enrollment process when necessary. Must be available to conduct employee meetings and answer benefit questions during these meetings as needed to promote accurate and expedient new group installation or existing group renewal processes.
• Assists Account Managers and Account Executives in the group renewal process by preparing uncontested renewals of existing group business and completing necessary internal and external renewal documentation in order to attain the retention goals of the company.
• Documents and forwards employee request for claims related issues, benefit questions or supply requests to be handled by the appropriate internal department.
• Participates in home office visits for prospective or renewing groups to include by not limited to coordinating availability of home office staff participants and assisting in the development of the group presentations in order to assist the company in achieving its membership and retention goals.
• Maintains updated and accurate records of all telephone conversations, notes, meetings, or documents sent to all contacts via the corporate automated tracking system in order to easily retrieve documents as references.
• Responsible for handling payments from our members and either posting payments to the eBilling site or sending to Accounts Receivable.

Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

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An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

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Additional Information

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