Quality & Reliability Specialist

Inside the Role

Are you a detail-driven problem solver who thrives on tackling challenges and improving processes? As a Quality & Reliability Specialist at the Canton PDC, you’ll play a pivotal role in keeping our warehouse operations and inventory records at top-notch standards. Reporting to the Inventory Reliability Manager, you’ll investigate and resolve parts-quality issues, manage vendor returns and recalls, and collaborate across teams to enhance overall inventory reliability. If you have a passion for continuous improvement and love working cross-functionally to achieve measurable results, this is your chance to make a significant impact and drive DTNA’s mission forward.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $58,000 - $75,000 USD

Pay offered dependent on knowledge, skills, and experience 

Benefits include annual bonus program; 401k includes up to 8% match and nonelective contribution; full coverage benefit plan options; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health and wellness programs; onsite fitness; tuition assistance and volunteer paid time off.

What You Drive at DTNA

Quality Assurance & Issue Resolution

• Vendor Returns & Defective Material Investigations: Manage RMA requests and defective-part returns with suppliers, ensuring accurate documentation.

• Recalls & Safety Alerts: Coordinate recalls from suppliers or internal triggers; communicate updates to all necessary stakeholders.

• Problem Action Reports (PAR): Process and track quality/inventory discrepancies, issuing credit/debit requests as needed.

Inventory Reliability & Continuous Improvement

• Inventory Discrepancy Resolution: Partner with the Inventory Reliability Manager to investigate mismatches, contact suppliers for clarity, and reconcile data in EWM/DView.

• Root-Cause Analysis: Identify recurring issues affecting quality or inventory accuracy, then lead or support Lean/Kaizen events to implement solutions.

• Process Optimization: Contribute to projects that refine material flow, cut waste, and boost accuracy across the PDC.

Data Management & Reporting

• Credit/Debit Requests: Evaluate returns and manage related credits or debits, keeping detailed records for supplier accountability.

• Metrics & Trends: Track key quality and inventory stats—such as defect rates, returns volume, or discrepancy resolutions—and share insights in daily meetings.

• System Integrity: Ensure data accuracy in SAP EWM, DView, and other platforms by coordinating with clerical teams to address needed updates or corrections.

Cross-Functional Communication & Coordination

• Quality Alerts & Collaboration: Investigate alerts quickly and communicate findings to relevant departments, including supervisors and the Inventory Reliability Manager.

• Supplier & Internal Alignment: Engage with suppliers to secure RMAs, clarify product specs, and address repeated issues.

• Engagement & Knowledge Sharing: Foster strong relationships with peers and other stakeholders, ensuring consistent adherence to quality and inventory standards.

Team Engagement & Coverage

• Cross-Training & Mentorship: Offer on-the-spot coaching and feedback, helping colleagues master SOPs and problem-solving techniques.

• Fill-In Responsibilities: Step in for absent team members on essential quality tasks (e.g., EWM/DView transactions) to keep operations running smoothly.

• SOP Development: Help create or refine SOPs for vendor returns, recall processes, and defect triage, always emphasizing inventory reliability.

Knowledge You Should Bring

• Quality & Inventory Management: Proficiency in vendor returns, recalls, RMA processes, and core inventory control practices.

• Warehouse Systems: Familiarity with SAP EWM, DView, or similar WMS; proven track record of rectifying data discrepancies.

• Continuous Improvement: Comfortable with root-cause analysis (5 Whys, Fishbone, etc.) and basic Lean/Kaize