ServiceNow Developer and Business Analyst

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

As a ServiceNow Developer and Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Work directly onsite with our customer, providing hands-on technical expertise, platform development, and mentorship for their internal development team. This individual will play a dual role delivering high-quality ServiceNow solutions while guiding and upskilling customer developers through best practices, coding standards, and platform governance.

 

Request Management: Create, update, route and resolve service requests & incidents in the ServiceNow ITSM platform.

 

System Support:

• Provide support and ensure proper functioning of the ITSM ticketing system and other applications
• Troubleshoot and resolve issues related to enterprise applications and software systems
• Provide support & analysis for application functionality and performance.
• Escalate issues to appropriate teams, as necessary.

 

Software License Management: Track, allocate, and monitor software licenses to ensure compliance.

 

Mobile Device Account Management: Manage user accounts and configurations for mobile devices.

 

Access Management: Review system access requests and determine requirements, ensuring proper instructions are communicated to the Identity & Access Management (IAM) team for account creation, updates, or removal.

 

Other Duties: Perform additional support tasks as assigned by management.

What we're looking for

• 4+ years of hands-on ServiceNow development experience, including scripting in JavaScript, Glide, and Flow Designer.
• Proven experience implementing or enhancing core modules (ITSM, ITOM, or HRSD preferred).
• Strong understanding of ServiceNow architecture, data model, APIs, and integration methods (REST/SOAP).
• Strong understanding of ITIL processes, especially Incident, Request, and Access Management
• Proficiency in troubleshooting enterprise applications and software systems
• Familiarity with software license management practices and tools
• Experience with mobile device management (MDM) platforms (e.g., Intune, AirWatch)
• Knowledge of Identity & Access Management (IAM) processes and tools

Preferred skills

• Experience with ServiceNow administration or configuration
• Familiarity with Active Directory and user provisioning workflows
• Understanding of compliance standards related to software licensing (e.g., SAM, ISO/IEC 19770)
• Exposure to enterprise application performance monitoring tools
• Knowledge of IT security best practices
• Experience working in IT support or help desk environments
• Certifications such as ITIL Foundation, ServiceNow Certified System Administrator, or CompTIA Security+
• Familiarity with Agile delivery, DevOps pipelines, and version control tools (Git, Azure DevOps, etc.).

Soft Skills

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment

What you should expect in this role