Specialist, Customer Service, Order Management, EM

<h2>Overview</h2> <p><strong>Position Summary:</strong></p> <p><strong> </strong></p> <p>Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling. First point of support for the users</p> <p><strong> </strong></p> <h2>Responsibilities</h2> <p><strong>Areas of Responsibility:</strong>                              </p> <p>• Ensure perfect order fulfillment of orders and resolve issues as required• Work closely with sales management for billing adjustments. • Key transactional contact for customers and/or service providers. • Maintain key internal relationships, sales, supply chain planning, shippoints, product management, credit, financial shared services, and procurement.• Update customer master information in SAP        • Perform the diversified customer pricing applications in SAP.  • Process billing related adjustments (e.g. returns, credit/debits)• Document and follow up of internal and external complaints • Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.• First line of support for users• Represents a specific function/ process team• Is able to communicate effectively with IT, users and management• Perform testing (projects/system changes)• Captures ideas for continuous process improvement• SAP expert –continously develops him/herself  to stay expert in SAP• Participate and co-ordinate department related projects• First line of contact for OPEX department in case of technical question• Hold SAP process trainings for new hires in the EMEA CS organization• Hold refresher and development trainings for members of the EMEA SC Org</p> <h2>Qualifications</h2> <p><strong>Requirements:</strong></p> <p>• Has a deep knowledge of SAP transactions and functionality• Understands and adheres to the procedures at high level, works on proposing changes• Can easily build relationships• Is able to communicate effectively with other Departments’, understands their process flows and the interactions with them• Analyzing mindset• College/university degree• Fluent English• Troubleshooting/problem solving skills• Good communication skills• Precise, detail-focused• Ability to multitasking• Able to cope with stress• Positive attitude, friendly, empathy  • Accountibility and ownership • Follows the rules, but also thinks out of the box and is open for other solutions</p>