Director of Finance & People Operations

Application Deadline: 31 January 2026

Department: Recruiting Done

Employment Type: Full Time

Location: Remote

Compensation: $160,000 - $165,000 / year

Description

About Our Client:

Our client is a high-performance, audience-first Connected TV (CTV) demand-side platform (DSP) that helps advertisers and agencies reach their audiences at scale with precision targeting and measurable outcomes. They simplify advanced TV buying by combining the efficiency of programmatic technology with the transparency, data, and service advertisers need to win.

Our client is seeking a Director of Finance & People Operations to establish and own their financial operations and human resources functions as they scale. This role will serve as the single point of accountability for accounts receivable, commission management, credit policy enforcement, and talent acquisition—eliminating current fragmentation across external vendors and internal stakeholders.

Key Responsibilities

Accounts Receivable Management

• Own end-to-end AR process: tracking, client follow-ups, coordination, collections, dispute resolution, and reporting
• Maintain AR accuracy within 2–3-day windows through daily reconciliation
• Manage bi-weekly AR reporting combining QuickBooks and Salesforce data
• Coordinate with the external bookkeeping service on payment application and process improvements
• Investigate payment discrepancies and misapplications proactively
• Maintain automated client payment reminders
• Reduce manual data merging by championing system integrations

Commission Processing

• Calculate and process monthly sales commissions with accuracy and timeliness
• Manage commission calculations including chargebacks, true-ups, and manual adjustments
• Maintain/improve individual commission statements for distribution to sales team
• Maintain commission spreadsheets and evolve toward automated reporting
• Handle special commission structures (reseller partners, account-specific rates, team vs. individual performance etc.)

Credit Policy & Risk Management

• Serve as primary owner of credit platform and credit approval workflow
• Manage pre-launch credit checks for new clients and establish approval thresholds
• Enforce credit and payment policies impartially, acting as a neutral "middleman" to protect company interests without damaging sales/client relationships
• Define and implement payment policy triggers (e.g., campaigns cannot launch for clients X days overdue)
• Coordinate with collections agencies when necessary (facilitated through credit platform)
• Monitor client payment trends and proactively flag risk accounts

System Access & Process Improvement

• Maintain full visibility across financial systems
• Document and refine financial processes for scalability
• Identify opportunities to bring external vendor functions in-house
• Champion automation initiatives to eliminate manual reporting

Recruitment Operations

• Own and manage ATS (Applicant Tracking System) for all hiring needs
• Coordinate with recruiters and hiring managers on job descriptions, interview processes, and offer letters
• Manage candidate pipeline and ensure timely communication
• Track hiring metrics and report on recruitment health

People Ops Coordination

• Coordinate with external People Ops/payroll services
• Serve as internal point of contact for benefits, payroll, and compliance questions
• Maintain employee records and ensure data accuracy across systems

Skills, Knowledge and Expertise

Experience & Education Required:

• 8-10+ years in operational roles surrounding finance
• Bachelor's degree in business, Finance, Accounting or related field
• Experience with AR/AP, commission processing, or similar financial operations
• Familiarity with CRM systems and accounting software

Technical Skills Required:

• Advanced Excel/Sheets proficiency
• QuickBooks or similar accounting software
• Salesforce and/or HubSpot experience preferred
• Comfortable learning new systems quickly

Core Competencies

• Policy Enforcement: Comfortable being the "impartial enforcer" of financial rules without taking friction personally
• Client-Facing Collections: Comfortable engaging directly with clients on overdue i