Jobs and Careers

DSHS ESA CSO Operations Analyst

State of Washington

Washington, United Statesfull_timeVerifiedPosted 14 Aug 2026

💰 $80,820/yr($60,132/yr – $80,820/yr)

About the role

Posting number: 2026-06638

Department: Dept. of Social and Health Services

Division: ESA

Job classification: MANAGEMENT ANALYST 3

Posting type: Open & Promotional

Categories: Community Services, Human Services, Office and Administrative Support

Summary

DSHS ESA CSO Operations Analyst

The Department of Social and Health Services (DSHS), Community Services Division (CSD) is seeking a CSO Operations Analyst also known as a Management Analyst 3 to work at the Colville CSO office.

In this role, you’ll be responsible for research, analysis, evaluation, and recommendations for the development and implementation of systems and processes which support the operation of the Tri-County Community Services Offices. This role provides CSO management with recommended courses of action regarding multidimensional problems including, but not limited to budget, staffing, facilities, equipment, vehicles, procurement issues, service delivery, safety protocol, and community outreach. This role works under the direction of the Community Service Office Administrator and provides journey-level analyses to management, staff, and customers.

See why people like you chose careers with DSHS:

 
Some of what you'll do:

Create detailed project plans, and identify tasks, owners, dependencies, stakeholders, and timelines with internal staff and community partners
Work with committee leads to plan meeting agendas, task lists, and other committee documents including status reports
Identify and explore additional outreach activities by gathering, compiling, and analyzing relevant data, including poverty, homelessness, and workforce development data
Coordinate cross-committee activity, tasks, and deliverables
Provide technical assistance related to CSD programs to communities and stakeholders on assigned projects
Lead small to medium-sized projects impacting multiple programs/departments by coordinating with other divisions, management, staff, community partners, and stakeholders
Assist management to identify and plan business process changes for short and long-term strategic goals
Coordinate and oversee multiple aspects of day-to-day facility use
Serve as direct liaison with the landlord, vendors, contractors, Regional Business Center, co-located divisions and agencies, and others regarding maintenance of facilities, grounds, and parking lot
Develop and deliver business processes and procedures training to ensure staff complies with operational requirements such as mandatory Fire extinguishers, Basic Electrical, Narcan, Incident Reporting, and OSHA Training

What we’re looking for:

Ability to conduct presentations or training
Ability to apply principles of change management
Reasoning and complex problem solving
Experience with LEAN Principals and tools
Communicating effectively, both orally and in writing in ways that professionally and correctly represent the Local office and Division
Utilizing data, technology, and research effectively to assess service delivery gaps
Work effectively with program and operational stakeholders
Perform under pressure, managing multiple tasks/projects efficiently and effectively apply time management skills, and be highly organized and detail-oriented

Who should apply?
Professionals with a bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and three years of experience conducting research and analyzing policies, laws, and rules.

Experience may substitute year for year of the required education.

Please include the following with your application: