Associate Director, Web Operations

Job Description Summary

Join a dynamic “in-house” capability for website design and authoring operations across all US-promoted brands, ensures full compliance on all related assets. The Associate Director, Web Operations will manage and optimize Website Content Design and Authoring (WCDA) operations, as part of the Centralized Asset Services Team (CAST). As an internal organization, CAST drives value for our stakeholders, coordinating across the network to support the Novartis mission to improve patients’ lives.

This role works to achieve measurable operational efficiencies, quality and cost savings goals. This role will ensure our in-house service can effectively and efficiently establish all capabilities with consistent standards and processes that are fit for purpose. The role will manage the end-end process, driving adoption and enabling operational & delivery excellence in the evolving needs of the business. This individual will be a key interface to drive operational excellence across Integrated Marketing Operations (IMO), holding companies, and all related stakeholders. The role will lead co-located (US, India, Mexico, Ireland, etc.) teams to continuously enhance and elevate the SFMC operations to ensure excellence, consistently and efficiencies. By partnering with IMO colleagues and other functions, it will enable the MO function to operate more strategically, with agility, speed, and execution excellence.

This position is based in East Hanover, NJ and will not have the ability to be located remotely. This position will require 10-15% travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation and only local candidates will be considered. #LI-Hybrid

 

Job Description

Key responsibilities:

• Lead delivery, governance and operations of the centralized WCDA services from end-to-end, including active leadership and visioning, planning, implementation and operation, stakeholder and communication management, to ensure it meets time, cost and quality requirements
• Serve as the point of contact for business, interpreting requirements and needs to offer suitable solutions and develop partnership and integrated solutions. Monitor and control the execution of the program through all phases, to ensure the timely delivery of services and outcomes and manage risks & issues.
• Partner with Drupal platform product team to understand the roadmap and enable the scaled operations for new features or releases. Coordinate with IT stakeholders to ensure the complaint content deployment.
• Plan, mobilize and manage cross-functional program teams across divisions and geographical boundaries, including management of resource phasing, solution roles and responsibilities, and establishing a high-performance team and environment, to drive high-quality delivery 
• Identify and implement automation techniques to reduce manual task, increase resource productivity. Design & implement scalable operational model to address new launch requirements without increase in spend, to do more with less
• As functional lead for WCDA Operations, motivate and develop people across locations, demonstrating Novartis values and behaviors, driving positive change and enhancing internal capabilities/skill-sets
• Identify, contribute to, champion and embed delivery processes/standards, and continuous improvement initiatives across the team
• Ensure operational and performance metrics and benchmarks are in place, optimized, achieved and remediation plans are in place and adhered to, while adhering to regulatory and compliance process
• Proactively manage work volume, track progress against agreed timelines, and prioritize resources to meet overall project and solution objectives. Provide insight and input to optimize the effectiveness of brand WCDA Operations requests and services, to drive greater agility and flexibility
• Provide financial management and oversight of the team, including performance and productivity, bottom-line operating costs, and quality performance

Essential Requirements:

• 5+ years of commercial experience in the area of website development and deployment
• Experience in content management in CMS platforms like Drupal and Adobe
• Deep expertise in website design and program management in the pharmaceutical industry within in-house agency or Marketing department, including leading and managing service resource/people management/planning across multifunctional teams and complex matrix environments
• Understanding of regulatory guidelines and implications of brand strategy related to website development
• Excellent cross-functional skills with the ability to work and lead a cross-functional team in a matrix environment. Strong process/projec