Senior Operations Support Engineer (Onsite)

Date Posted:

2025-05-16

Country:

United States of America

Location:

A50: Phoenix - Aerospace 1007 E. University Drive, Phoenix, AZ, 85034 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

At Collins Aerospace, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. We have more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries, making us the largest aftermarket network in the industry. You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team.

At our Phoenix MRO facility, we specialize in the repair of electronic aircraft components. As a Senior Operations Support Engineer, you won’t be stuck behind a desk—you’ll be embedded on the shop floor, working with technicians and engineers to support a critical product line. You’ll play a key role in diagnosing problems, implementing improvements, and keeping our customers’ fleets ready.

What You Will Do

• Act as an liaison between circuit design groups and customer engineering to resolve design issues

• Analyzing trends in undesirable test results and identifying opportunities for design improvements

• Guide technicians through complex circuitry and component analysis to determine failure root causes

• Lead and support continuous improvement initiatives to improve processes

• Partner with cross-functional teams to drive issue resolution

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.

Qualifications We Prefer

• Background in electronics engineering or related technical field

• Working experience in the aerospace industry or similar manufacturing environment

• Experience interacting with employees at all levels

• Project management experience with the ability to manage multiple priorities

• Experience with continuous improvement processes and tools (e.g. Six Sigma, Lean, etc.)

• Proficiency in SAP or similar ERP system

• Ability to occasionally provide weekend and holiday support to meet customer needs

What We Offer

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance         
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more! 

Learn More & Apply Now!

We make modern flight possible for millions of travelers and our military every second.  Our major prod