Director of Practice Operations - Texas Based

About Heading Health: Heading is on a mission to accelerate mental well-being through connection-based care. We have designed an outcomes-led approach, pairing clinician know-how with interventional treatments that when paired with talk therapy offer better outcomes for difficult-to-treat mental health conditions in adults. These already FDA-approved treatments are Spravato (esketamine) and ketamine offered with psychedelic therapies (MDMA, psilocybin, and others) likely to be approved over the coming years. 

Heading Health’s Mental Health Destination: Mental health care is often inaccessible, unaffordable, and is so often ineffective. At Heading Health, we utilize developments in clinical research, insurance coverage, and technologies to deliver the best outcomes for our patients. Our core values are patient-centered care, utilizing innovations to continue improving healthcare delivery, and being a leader in transformative care.

How Heading Health Will Lead the Future of Mental Health: The secret sauce has been and always will be our clinical care teams. It begins and ends with compassion: Compassion for our patients, our teammates, and ourselves. We have unmatched experience in delivering safe, effective interventional treatments and are guided by a world-class clinical advisory board. 

 

 Are you Passionate about changing the way Mental Health care is Delivered? If so, Heading Health wants to hear from you! 

Join us as the Director of Practice Operations, where you'll play a vital role in shaping the future of mental health care. Drive excellence, enhance patient experiences, and be a key leader in our commitment to mental well-being. If you're a strategic and results-driven professional, let's make a positive impact together!

Important to You  

• Collaborative clinical leadership role, evolving with our growth.
• Forms a dyad partnership with the Medical Director and/or CMO.
• Highly visible, strategic role expanding our organizational footprint.
• Oversees Clinical, Clinic Operations, and Provider teams, including various roles.
• Enforces organizational policies, procedures, and protocols.
• 100% administrative position, Remote/Work from Home
• Occasional travel required up to 20%. 

Who You Are

• Embraces change, demonstrates nimble and outside-the-box thinking.
• Fearless leadership, balancing courage with responsibility.
• Values continuous clinical education and encourages innovation.
• Develops leaders within the team.
• Thrives on constructive feedback and coaching.
• Takes personal accountability for both successes and setbacks.
• Respects and appreciates nursing and support staff contributions.
• Fosters a "we" not "I" mentality within the team

Knowledge, Skills, and Abilities

• Lead training and development initiatives for staff growth.
• Ensure consistent enforcement of policies and procedures.
• Navigate sensitive conversations on job performance, attendance, and conduct.
• Interpret clinical outcomes data for informed decision-making.
• Improve clinical quality through KPIs and metrics.
• Collaborate with clinical and non-clinical units.
• Foster growth for individual contributors and leaders.
• Cultivate relationships with healthcare providers and organizations.
• Administer effective performance assessments.
• Manage provider performance aligned with KPIs.
• Oversee both remote and in-person teams efficiently.
• Maintain healthy boundaries with stakeholders.
• Partner with Medical Leadership for regulatory compliance.
• Engage in community outreach and referral development.
• Embrace servant leadership principles.
• Co-manage therapy outcomes with Team Leads.
• Handle diverse personalities within the team.
• Drive operational efficiencies for scalable growth.

Work Experience and Education

• 5+ years leadership of a medium-sized single or multi-specialty medical group.
• MSN, MHA, or other Master’s Level Healthcare Management degree minimum required.
• Previous experience in early-stage start up’s is a plus (preferred).
• Mental health experience (icing on the cake).
• Occasional travel within Texas currently (up to 20%). 

Heading Health Benefits

• Company-matched 401k
• Medical, dental, vision, life insurance, LT/ST disability, etc.
• 15 paid vacation days, 8 paid sick days, and 9 paid holidays