Senior Analyst, Global People Services

Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people. Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive. At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.

We are seeking a Senior Analyst, Global People Services to join our team at the Nissan North Americas Headquarters in Franklin, TN.

This role serves to develop and deliver solutions and change management activities for large-scale GPS programs, projects, and initiatives, ensuring an excellent user experience.  This role will be responsible for HR service delivery, providing leadership in the design & deployment of system enhancements and continuous improvements to address key needs for HR (L&D) and other business customers.  This role will also lead efforts to ensure strong adoption and utilization of HR digital platforms and tools, including Workday, Cornerstone OnDemand and ServiceNow, Analytics tools, or other Software as a Service (SaaS) products across Nissan.

• Leads projects and serves as an internal consultant for GPS/DHR initiatives ensuring an excellent user experience in Nissan learning systems, particularly the Learning Management System (Cornerstone OnDemand) and Learning Experience Platform, supporting HR needs to build a learning and development culture across the organization.
• Oversees system governance establishment (role definitions & permissions), technical solutions, and overall success of learning platforms.
• Partners with People/HR, L&D, administrators, and IS teams on developing LMS and LXP program objectives, strategy, resourcing, success metrics, and work plans.
• Leads discovery activities, prioritizes business requirements, partners with IS teams on configuration/development and delivery of targeted system solutions, and testing/launching new system enhancements.
• Utilize requirements gathering, user stories, and Agile work management methodologies in executing to the learning technology vision.
• On an ongoing basis, surface priority system problems, analyze them (root causes, etc.), develop solutions options, and align stakeholders on a final plan.
• Support LMS admin community needs, including issue tracking, resolution, escalation, and respond as a critical escalation point to bugs and address stakeholder feedback efficiently and with urgency.
• Consult as the subject matter expert with partners and users to find fit-for-purpose solutions.
• Ensure appropriate integration of LMS solutions with other parts of the Nissan learning ecosystem (e.g., Workday data).
• Partner with Cornerstone OnDemand to ensure Nissan requirements are being met and that the organization is leveraging the right capabilities mapped to our learning experience vision and enterprise architecture. 
• Provide expertise in tailoring CSOD configuration to meet different stability, scalability, and experience requirements.
• Manage LMS & LXP license/contract governance and coordination with global L&D and IS teams.
• Develops and coordinates change management plans aligning with HR functional users including communications, training, and awareness activities.
• Serves in a project leadership capacity to:
  • Manage project deliverables and deadlines
  • Designs and conducts needs assessment with customers to provide robust solutions in alignment with Global L&D strategy
  • Manage client and customer expectations through timely checkpoints to provide status on issues, roadblocks, risks, changes, and accomplishments
  • Escalate issues to management appropriately to support timely resolution and ensure continued progress to project completion
• Leads continuous improvement efforts by recommending relevant LMS & LXP solutions, processes, tools, and methodologies and executing key process improvement activities.  Stays updated on current trends in LMS & LXP software.
• Supports all learning system activities within assigned area and works closely with teammates to support other areas and ensure alignment.
• Partners with IS teams in designing and architecting new learning system integrations, reducing complexity, automating manual processes, and standardizing to fit global needs.
• As necessary, performs other related duties of which the above are representative.

Job Knowledge and Skill:

• HR Systems/ Platform Knowledge/Experience: CSOD, Workday, SNOW, LXP and Reporting/Analytics tools (as applicable) required.
• Demonstrated knowledge and application of HR processes and data structure principles, trends, and best practices (HR reporting/analytics principles as appl