Principal Product Designer - RTO Enterprise

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As the Principal Product Designer for Enterprise Real-Time Operations, you’ll shape how private-sector security teams engage with Axon’s real-time platform to protect people, property, and operations. You’ll design for a new and growing class of users—corporate security professionals, analysts, and operations leaders—working across complex, distributed environments where speed, clarity, and collaboration are critical.

Your work will drive the customer feedback loop, using research and prototyping to explore the problem space, uncover user needs, and define product direction. You’ll partner closely with product, engineering, and business teams to ensure enterprise experiences are grounded in real-world workflows, not assumptions. This is a high-impact, strategic role where success means reshaping how private and public safety intersect.

What You’ll Do

Location: This role is based out of our Boston office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports to: Director, Product Design

• Conduct field and remote research to deeply understand our users, their environments, and their missions.
• Build a continuous user feedback loop—driving generative research, synthesizing insights, and shaping product direction based on real-world user needs.
• Lead experience strategy for enterprise users of the Real-Time Operations platform, including corporate security, operations teams, and analysts.
• Collaborate deeply with product, engineering, deployment, and sales to ensure we deliver scalable, intuitive, and responsible experiences that reflect user goals and business impact.
• Translate complex workflows into elegant, actionable, and context-aware designs.
• Design across the lifecycle—from early concepting and opportunity framing to high-fidelity prototypes and usability validation.
• Use systems thinking to model user journeys and connected workflows across multiple products, personas, and contexts.
• Serve as a design leader within RTO, helping set the vision, standards, and strategy for the broader experience platform.
• Act as an advocate for user-centered design across cross-functional teams, aligning stakeholders through insight, storytelling, and vision.
• Drive clarity in ambiguous problem spaces and elevate the enterprise experience across Axon’s real-time portfolio.

What You Bring

• Experience: 12+ years of product design experience, including leading design for complex AI, ML, or enterprise-scale systems. Proven ability to own end-to-end user experiences across multiple products, with a focus on driving long-term UX strategy grounded in real-world use.
• Strategic Vision: Demonstrated success in setting and executing a UX direction that aligns with business priorities by working back from user behavior, constraints, and needs—not assumptions.
• Customer-Driven Practice: Deep experience engaging directly with users to explore their context, pressure points, and workflows—using design to test, learn, and uncover what does not work, as much as what might.
• Technical Fluency: Comfortable working with generative AI, large language models (LLMs), and emerging front-end technologies—especially where abstraction and complexity must be tamed through design.
• Clarity in Ambiguity: Skilled at navigating open problem spaces—identifying patterns, framing opportunities, and using design as a tool for sense-making and strategic clarity.
• Practice Impact: Brings strong design judgment shaped by years of hands-on product work. Not focused on trends or surface-level polish, but on building experiences that solve hard, real problems at scale.
• Leadership Thr