Leasing and Occupancy Specialist I (Cobbet Hill)

WinnCompanies is searching for an organized and agile Leasing and Occupancy Specialist I to join our team at Cobbet Hill and The Westcott, 231-units of affordable housing and market communities located in Lynn, MA.
Your remarkable customer service skills set you apart from your peers, and you thrive by making genuine connections. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals.
Please note that the schedule for this position is Monday through Friday, from 8:30AM to 5:00PM EST, and weekends as needed.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required.
• May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Split time between two properties, 4 days a week at Cobbet, 1 at Westcott. The properties are a 10 minute drive away from each other.
• Complete the majority of the certifications for the Project Based Section 8 and LIHTC programs at the sites.
• Assist in front desk coverage, answering phones and assisting walk-ins.
• Remain current with local events and hiring trends that may have an impact on the property.
• Remain up to date with federal, state, or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Fluent in Spanish and English.
• Proficiency with Microsoft Office Suite.
• Excellent customer service skills.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Outstanding verbal and written communication skills.
• Superb attention to detail.
• Solid organizational and administrative skills.

Preferred Qualifications

• Associate's degree.
• SHCM certification.
• Experience working with certifications for the Project Based Section 8 and/or LIHTC programs.
• Certified Occupancy Specialist (COS) certification.
• Certified Professional of Occupancy (CPO) certification.
• Experience with Yardi or RealPage property management software.
• Experience in property management, hospitality, or customer service.

Website: https://www.cobbethill.com/
Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - F