Field Service Technician

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions is the world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems.

The Field Service Technician will support the Field Service Organization (FSO). The FSO is responsible for supporting the implementation and maintenance of highly technical mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job tasks include but are not limited to: deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave, computers, servers and network equipment. The department works with Customers, System Managers, Engineers, Sales teams, Project Managers, System Technologists and Service Partners to accomplish the mission. The FSO department is on-call 24/7/365 to support mission critical systems for our public safety customers.

Job Description

• Maintenance and management of highly technical Motorola communications systems.
• Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to address and mitigate system level alarms and malfunctions.
• Manage system availability through routine system maintenance, performance monitoring and system wide preventative maintenance techniques.
• To be successful in this opportunity, the FST must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.

Pre-Candidate Requirements:

• Associates degree, or technical school certification, or military training in a related field preferred.
• Must be able to obtain background clearance as required by government customers.
• Must possess a valid driver’s license and have a clean driving record.
• Must be able to pass a background check.
• Must have an understanding of basic electronics and electrical theory.
• Must have a good understanding of vehicle assembly, as well as vehicle electrical and mechanical systems.
• Skilled in the use of basic electronic test equipment such as DVMs, watt meters (power meters), communications systems analyzers, etc.
• Skilled in the use of hand and power tools associated with mobile and fixed network equipment installation.
• Able to use a computer and familiar with common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers.
• Self motivated and able to quickly learn new system types and technologies as they are introduced.
• Able to work as a member of a team which includes individuals with diverse backgrounds and experiences.
• Good verbal and written communications skills.
• Skilled in the use of product specific tools and software in order to perform basic configuration and testing, both pre- and post-installation, as needed.
• Basic understanding of communications systems functionality and technology associated with the customer system(s).

Post-Candidate Requirements:

• Within six months of hire, must possess CET Associate Certification.
• Within six months of hire, must achieve appropriate technical certifications for the role (Appropriate Certification for an installer would be the ETA Mobile Communications and/or Electronics Installers Certification or the Emergency Vehicle Technician)
• Must possess R56 Installer Certification within the 1st year of hire.
• Training and experience in the configuration, testing, and optimization of current Motorola two-way radio subscriber equipment.
• Working overtime, weekends, holidays, and varying schedules may sometimes be required.
• Availability to be on-call 24/7 365 day basis
• Travel estimation is 25-50% around the Bay area (San Francisco, Oakland, San Jose, etc.)

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Informati