Maintenance Specialist

Whether you come from a background in facilities management or building maintenance, you can be successful in this role. We don’t require a particular degree, but we’re looking for translatable skills and relevant expertise. Specifically, we’ll be looking for the following qualifications:

• Building maintenance experience (including plumbing, electrical, or HVAC)

About The Role:

As a Facilities Specialist, you’ll be the go-to person for making sure our VU and Neighbors Bank offices are running smoothly and feeling like home. From keeping an eye on building systems like HVAC, plumbing, and electrical to handling general maintenance needs like painting and roofing, you’ll help keep everything in top shape. You’ll deliver results with a strong focus on great service, quick follow-up, and making sure folks feel taken care of. Depending on your assignment, you will focus on one of the following areas:

• Maintenance (including HVAC if you have experience)
• Warehouse

Here’s a snapshot of what you’d be doing per area:

Maintenance

• Keeping all our VU, Paddio, and Neighbors Bank spaces in great shape by handling day-to-day maintenance needs.
• Taking care of routine maintenance and repairs across building systems.
• Diagnosing and inspecting mechanical, electrical, and plumbing issues.
• Managing HVAC systems to keep them running smoothly.
• Staying ahead of problems by putting preventive maintenance plans in place.
• Knowing the rules, staying up to date with all local and federal safety regulations. Aligning with all applicable codes, regulations, and governmental agency and company directives related to building operations and work safety.
• Being ready to jump in during emergencies like power outages or leaks.
• Keeping maintenance logs and work orders up to date.
• Helping others grow by sharing expertise and coaching team members.
• Supporting our energy-saving goals by developing an energy management plan and helping systems run as efficiently as possible.
• Coordinating and assisting space planning, office renovations, and moves—you’re part of making our spaces work better.
• Teaming up with the general contractor, building supervisor or skilled trade professionals to sort out any maintenance concerns quickly.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Warehouse

• Owning the upkeep of your assigned office locations.
• Keeping our inventory organized and making sure records stay accurate.
• Handling incoming and outgoing items at the warehouse with care.
• Coordinate with other teams to help projects stay on track—think scheduling, tracking progress, and sending friendly reminders.
• Coordinate and assist in office moves.
• Ensure the safety and security of all locations, reporting concerns to Facilities, Security, or Facilities Team Lead.
• Teaming up with building supervisors or skilled trade partners to fix maintenance issues quickly and efficiently.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

About You:

• You’re a great communicator—whether it’s writing or speaking, you know how to get your point across clearly and effectively.
• You’re comfortable working independently and as a part of a team.
• You’re great at staying organized, managing your time, and keeping tasks on track.
• With a dedicated work ethic and a demonstrated ability to work well under pressure, you’re the type of person people trust to show up consistently and get the job done.
• Providing exceptional customer service is second nature to you, and you always put people first.
• You thrive in a fast-paced, results-driven environment and love working as part of a team.
• You’re comfortable with technology and can navigate basic computer systems with ease.
• You have a valid driver’s license and a solid driving record, plus you're open to some travel when needed (around 10-15% of the time).

About Us:

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.