Associate HR Services Americas

ROLE SUMMARY

The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area.

ROLE RESPONSIBILITIES

Execute flawlessly a variety of global or HR operational tasks including but not limited to:

• Processing Colleague and Job Data Changes
• Administering Leave of Absence requests
• Supporting Benefits and Compensation administration
• HR Reporting
• HR Internal and external controls
• For the HR Processes in scope, provide feedback on procedures with a continuous improvement mindset
• Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool
• Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience
• Run reports and analyze data enabling stakeholders to make informed decisions

BASIC QUALIFICATIONS

• Applicant must have a bachelor's degree with 0+ years of experience; OR an associate's degree with 4 years of experience; OR a high school diploma (or equivalent) and 6 years of relevant experience
• Organizes own work to meet deadlines in a fast-paced environment.
• Strong attention to detail and adapts well to shifting priorities.
• Strong customer focus mindset and cross-cultural agility.
• Experience working with a case management tool.
• Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.
• Displays a result driven attitude and continuous improvement mindset.
• Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization.

PREFERRED QUALIFICATIONS

• Experience in a HR Shared Services/HR Operations/centralized customer service environment
• Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word)
• Familiarity with payroll and/or Time & Attendance software (e.g. ADP, Workday etc.)
• Ability to speak multiple (additional) languages is a plus 

Other Job Details:

• Last day to apply: September 10, 2025

The annual base salary for this position ranges from $59,900.00 to $99,800.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please