We anticipate the application window for this opening will close on - 4 Sep 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control while spending less time managing their disease. 

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In this role you will be overseeing daily production to ensure operational effectiveness, financial and regulatory compliance and world class customer service. You will work with Operating Units to develop robust internal and external strategies and processes to meet or exceed operating unit and customer expectations related to operational, quality and service support. This manager will have responsibility for leading and developing a best-in-class customer service team with responsibilities that include performance management, employee development, talent acquisition and employee retention.     

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned. 

• Directs the activities of a large team of Customer Service agents, with functional and process responsibilities    

• Provides leadership, coaching and career development for employees in key commercial support roles 

• Coach, lead, monitor, and develop a team that can achieve and exceed key performance metric goals, blending sales skills while maintain insurance guidelines to achieve revenue goals.  Ensure all compliance and regulatory measures are being strictly adhered to, and deliver quality and timely customer service. 

• Collaborate with commercial, enterprise, and Customer Care leaders to create outcomes that meet or exceed customer and stakeholder expectations 

• Manages inquiries from internal business partners and external customers, conducting research as needed and providing timely and thorough follow up  

• Ensures that processes are compliant with company policies, legal requirements, and customer specifications  

• Proven change leader with agility and flexibility 

• Leads team in prioritizing production, evaluating the appropriate functional strategy, executing pricing strategies, and negotiating health system contracts 

• Promotes an environment/culture of continuous improvement; works with internal Improvement Center of Excellence to initiate and support projects 

• Enables c