Customer Service Supervisor

Description

Job Summary

Assists in providing leadership in the Customer Service Department by directing and managing the associates and activities of the Customer Service Department. Ensures excellent customer service to stimulate the growth of the business. Responsibilities include maintaining proper internal controls for all customer financial transactions, managing the Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store.  

Supervisory Responsibilities

• Customer Service Representatives
• Cashiers 
• Baggers

Responsibilities

• Promotes team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs.
• Delegates work assignments effectively.
• Receives and manages incoming phone calls to the store.
• Assists customers with questions about our products, availability and location of them within the store.
• Maintains proper internal controls for all customer financial transactions.  
• Responsible for the balancing and reconciliation of all Cashier tills.
• Verifies and audits cash controls according to established procedures to identify and prevent cash losses.
• Notifies Scanning Department of all scanning issues and concerns.
• Notifies Store Leadership of loss prevention issues in accordance with company policies and legal requirements.
• Follows established protocol and guidelines for opening and closing cash registers each day.
• Performs duties of Customer Service staff as required.
• Performs other duties as assigned.

Requirements

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (E) At least 2 years Front End experience.
• (D) At least 2 years supervisory experience

Knowledge, Skills, Abilities

• Demonstrated ability to plan, organize, direct and control
• Interpersonal skills
• Basic computer skills using the windows operating system including internet, printing, and email
• Basic usage of Microsoft Office Suite including Outlook, Word, and Excel
• Excellent cash handling skills
• General knowledge of store products