Director of Health Systems Operations

Who We Are

What's in it for You?

• A highly visible leadership opportunity to influence enterprise‑level business strategy and customer outcomes
• Direct exposure to senior hospital executives and C‑suite leaders through strategic customer partnerships
• The ability to shape Clinical Engineering CE) delivery across multiple sites and teams
• Ownership of business performance, including P&L, service quality, and growth initiatives
• Opportunity to lead, develop, and mentor high‑performing teams while advancing your leadership career within Agiliti
• A chance to make a measurable impact on patient care, customer satisfaction, and long‑term account success

What You Will Do in This Role?

• Provide overall strategic direction, leadership, and operational management of 360 business at designated and/or multiple sites to achieve financial and operating objectives aligned with Agiliti’s business plan
• Serve as a senior leader and trusted partner to customer executives, including hospital administration and C‑suite stakeholders
• Champion Clinical Engineering (CE) by creating consistent, high‑quality customer experiences and proactively addressing customer needs
• Lead on‑site service programs to ensure operating, financial, and service performance goals are achieved
• Effectively manage and maintain customer relationships to support revenue growth, cost containment, and service expansion
• Participate in and support revenue growth activity through strategic planning and customer engagement
• Partner closely with Site Manager(s), Account Executives, and Divisional Directors during customer and executive‑level meetings
• Own business and financial performance, including P&L, budgets, labor analysis, expense management, service metrics, and profitability
• Analyze business performance and translate data into strategic action plans that support long‑term account success
• Communicate performance results, business strategy, and resource needs to senior Agiliti leadership
• Establish short‑ and long‑term goals for teams; hold self and others accountable for execution and results
• Lead, motivate, coach, and develop leaders and team members to perform at the highest level
• Recruit, train, and develop talent, emphasizing continuous improvement, succession planning, and teamwork
• Conduct assessment evaluations, force rank team members, and provide stretch assignments for high‑potential talent
• Demonstrate in‑depth knowledge of medical equipment and ensure training for Agiliti and customer staff
• Ensure equipment inventory, par levels, safety, quality, and patient privacy compliance are consistently met
• Lead and support continuous improvement initiatives that enhance CE, operational efficiency, and business outcomes
• Perform other assigned duties

What You Will Need for This Role?

• Bachelor’s degree related to business administration, engineering, health care or related field. Master’s degree preferred.
• 10 years of supervision/management experience and customer excellence experience. Multi‑unit management experience preferred.
• Knowledge of the healthcare industry, including an understanding of, or experience with, hospital medical equipment, supply chain management and biomedical engineering.
• Business and financial management expertise to assist with contract management, account margin maintenance, service metrics, labor analysis, expense analysis and service profitability.
• Profit and Loss (P&L) statement and budget management experience.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willingness to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off‑hours as required.
• Valid driver’s license.
• Critical thinker who provides strategic direction and vision for team.
• Ability to lead, motivate, and develop team members while creating a positive and respectful work environment.
• Strong communication, facilitation, analytical, and problem‑solving skills.
• Proactive, self‑motivated, results‑oriented, and customer‑focused with a “get it right the first time” attitude.
• Demonstrated ability to build credibility and trust with administration, clinicians, staff, and executive leaders.