Principal Delivery Specialist

Summary

Your role in our mission

Essential Job Functions

• Oversees functional areas or department account leads on large accounts to ensure that business solution objectives are met. Identifies and leads the implementation of process improvements.
• Develops and monitors demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches.
• Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results.
• Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors spending for adherence to budget, recommends variances as necessary.
• Establishes and maintains effective working relationships by building trust and respect between delivery and consumer groups. Manages client expectations, resolves issues, and determines and implements appropriate course of action.
• Identifies and leads continuous service improvement efforts to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Develops new business proposals and introduces new technology to enhance business solutions.
• Provides leadership and work guidance to less experienced personnel

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Twelve or more years of support services, project, or program experience
• Experience working with technology industry
• Experience working with company products and operating systems
• Experience working with proposals

Other Qualifications

• Strong project management skills
• Strong analytical and problem solving skills
• Strong interpersonal skills to interact with clients and team members
• Strong leadership and organizational skills
• Strong communication skills
• Good skills in managing to contracts and bugets
• Good relationship building skills
• Ability to work in a team environment
• Willingness to travel

Work Environment

• Office environment

What we're looking for

What you should expect in this role

Competency1

Competency2

Competency3

Competency4

Competency5