Manager, Mortgage Loan Underwriting

About the team

The underwriting team plays a critical role in supporting the financing arm of Zillow’s real estate transactions. As a manager of mortgage loan underwriting within Zillow Home Loans, you'll be part of a collaborative group focused on driving Zillow’s mission of helping borrowers realize their homeownership dreams through process improvement initiatives, digital transformation, and adaptation to a fast paced, evolving environment. The manager will contribute directly to this success.

About the role

The successful candidate will be responsible for ensuring underwriting practices are consistent, compliant, and aligned with agency guidelines, as well as company policies and risk appetite. 

You Will Get To:

• Lead, coach, and develop a team of underwriters, fostering a high-performance and compliance-driven culture

• Oversee the underwriting process for new transactions and resubmissions, ensuring timely and accurate due diligence process 

• Monitor performance metrics and underwriting results, identifying trends, gaps, and opportunities for improvement

• Develop and implement training programs to ensure consistent application of underwriting policies and professional development of the team

• Handle escalated issues and provide solutions that balance risk with customer experience and business objectives

• Participate in the development and refinement of underwriting strategies, tools, and technologies

 

This is an opportunity to grow your career as a manager of mortgage loan underwriting while helping shape the future of Zillow Home Loans by building a streamlined and transparent lending process. You'll collaborate across functional teams to solve meaningful challenges that directly impact customer experience. 

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $117,800.00 - $188,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

• 10+ years of recent underwriting experience, with at least 2 years in a leadership or management role

• Strong knowledge of underwriting principles, risk assessment, and regulatory requirements 

• Exceptional communication and interpersonal skills, with the ability to interact across departments and levels

• Skills and qualifications: Must have recent conventional and FHA underwriting experience, with additional VA experience preferred 

• Proven ability to manage teams, develop talent, and drive performance

• Excellent analytical, decision-making, and problem-solving skills

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits in