Lighting Project Consultant

Requisition:  82141

PSEG Company:  Public Service Electric & Gas Co.

Salary Range: $ 65,400 - $ 103,500

Work Location Category: Hybrid Fixed

 

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Lighting Project Consultant role is a critical role for Business Customer Solutions.  This position is responsible for two distinct processes.  First, this position is responsible for facilitating PSE&G’s CRM modernization process primarily the development, integration, training, and ongoing support of Salesforce.  Second, this position supports the Outdoor Lighting sales and support process

Job Responsibilities

Position is responsible for supporting PSE&G’s unmetered new business service. Respond to customer inquiries (phone, web, email) regarding new outdoor lighting and unmetered non-lighting services. This involves interaction with multiple departments; Electric Distribution, Billing, Administration, Collections, Regional Public Affairs, Customer Contact and Asset Management. Work through key internal stakeholders to provide superior customer service and timely information to customers. Responsibilities include accurate and timely generation of new orders for lighting, tracking/analyzing results, trouble-shoot issues and preparing reports as needed. Work closely with Outdoor Lighting Product Management, field-based unmetered (lighting and non-lighting) associates and the centralized administrative team. Responsible for customer data verification in the SAP work-management system (DWMS), SAP CCS and the Outdoor Lighting database as part of the order issuance process. Probe customers to identify new business opportunities and strategic business intelligence formation. Manage the processing of numerous customer requests, ensuring customer satisfaction and efficient use of company resources. Identify, negotiate and resolve associated unmetered requests and/or billing and scheduling issues. 
The ability to write Salesforce user stories, including working with business partners to understand their requirements, supporting the system architects, and ensuing user acceptance testing is completed. Support on the job training as needed. Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls.

Job Specific Qualifications