Regional Manager, Ticket Operations (52523)

Position Overview:
The Regional Manager of Ticket Operations will assist in oversight of the implementation and execution of ticket operations across three teams – Gwinnet Stripers, Birmingham Barons, and Rome Emperors. This role reports to the Director, Regional Ticket Operations and is responsible for developing and leading a qualified ticket operations staff at each location, ensuring seamless ticket fulfillment and exceptional customer service. The role requires collaboration with multiple internal departments, budget management, and ticketing system oversight across all venues.

Primary Responsibilities:

• Oversee all facets of ticket operations for events across multiple venues within the region, with both in-person and virtual support.
• Manage the renewal process for season tickets at each location, including invoicing, inventory management, and distribution of all-season ticket plans.
• Collaborate with ticket sales, marketing, corporate partnerships, finance, and other departments across teams to align on ticketing needs, financial reporting, and event planning.
• Ensure efficient, accurate, and timely reporting on ticket sales activity and performance.
• Administer, maintain, and oversee all ticketing system operations, including uploading and managing events across the regional ticketing platforms.
• Serve as a point of contact with Tickets.com, Ticketmaster and other ticketing vendors, overseeing systems such as Archtics, TM1, and third-party APIs (e.g., Fevo).
• Manage budget goals for ticket operations, including monitoring operating expenses across all locations.
• Ensure the security of box offices, including managing daily revenue reports, safeguarding funds, and maintaining procedural compliance.
• Provide coaching, training, and feedback to the ticket operations and full-time staff across all teams to ensure high performance and professional development.
• Deliver exceptional customer service to fans, clients, and internal stakeholders.
• Other duties as assigned.

Qualifications:

• Strong attention to detail, excellent communication, and exceptional customer service skills.
• Proven ability to adapt to changes, work under pressure, and deliver accurate results in a fast-paced environment.
• Proficiency with Microsoft Office programs: Outlook, Excel, Word, PowerPoint.
• Extensive experience with ticketing platforms, particularly Tickets.com and Ticketmaster, and related tools such as EMT, Fevo, and Access Manager.
• Ability to work independently while fostering collaboration and effective working relationships across teams.
• Strong oral and written communication skills, with a focus on execution and analytical capabilities.
• Ability to motivate and manage ticket operations staff at multiple locations.

Experience Requirements:

• Bachelor’s Degree in Business, Sports Management, or a related field preferred.
• A minimum of 2 years of experience managing ticket operations in a similar environment.