Senior UX Research & Design Operations Manager

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are seeking a Research & Design Operations Manager to support and scale the operational backbone of our UX Research and Product Design functions. This role will ensure both teams operate efficiently, ethically, and with maximum impact — enabling practitioners to focus on generating insights and delivering high-quality design. The ideal candidate will build scalable programs and systems that streamline workflows, improve tooling and knowledge management, and support collaboration across product, clinical, and legal teams.

While this role is currently focused on UX Research needs, the scope is intentionally designed to evolve and sustain operational excellence across both Research and Design as our organization grows.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.

What you’ll be doing:

Program & Project Management

• Lead the operational success and scalability of Research and Design programs, from pilot feedback loops to fully scaled discovery and design processes.
• Develop repeatable workflows that support rapid learning and effective design execution.
• Own cross-functional coordination across Research, Design, Product, Clinical, Legal, and Engineering.
• Establish and track project timelines, remove blockers, and ensure teams can deliver high-quality work at speed.

UX Research Participant Recruiting 

• Manage participant sourcing, recruitment, and communications for research studies.
• Ensure access to diverse, high-quality participants and improve the efficiency of recruitment processes using platforms and automation.
• Anticipate future recruitment needs and build scalable systems to support them.

Tooling & Vendor Management

• Oversee selection, configuration, and optimization of tools and platforms used by both UX Research and Design (e.g., participant recruitment, survey distribution, prototyping, testing, documentation, design systems).
• Act as the primary point of contact for external research and design vendors.
• Monitor tool effectiveness, compliance, and cost efficiency across both functions.

Governance, Privacy & Compliance

• Collaborate with Legal, InfoSec, and Compliance teams to ensure all research and design activities meet regulatory standards (HIPAA, GDPR, CCPA, etc.).
• Develop documentation and training to promote best practices around participant consent, data security, and ethical design and research practices.

Knowledge & Asset Management

• Improve systems for storing, sharing, and retrieving research insights and design artifacts (e.g., research repositories, design libraries, pattern systems).
• Enable better access to past work so teams can learn faster and avoid duplication.
• Promote documentation practices that improve cross-team