Account Manager, Product Support

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Customer Solutions Core Regions Division is hiring a Product Support Account Manager within the Managed Accounts team. This role will have

What You’ll Do (Job Duties)

• Develop and execute account strategy to deliver business results 

• Accountable for Product Support with some sales for Cat products and services i.e. machines work tools, technology, parts, and solutions  

• Build strong customer relationships, become trusted advisor across their business 

• Maintain and drive customer loyalty  

• Contact for account questions and concerns 

• Work closely with Cat dealer network to support account portfolio needs 

What You Have (Core Skills) 

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Account Management: Ability to manage day-to-day activities, providing services and support to existing clients.

Top Candidates Will Also Have  

• Field experience working with Cat dealers and customers  

• Bachelors degree

• Understanding of Caterpillar product line and solutions offerings  

• Business acumen i.e. sales variance management, machine value selling 

• Technical aptitude / mechanical background with heavy equipment

Additional Details 

• Travel: 50% (Domestic & International) 

• Territory/Accounts: Focused in U.S. and Canada 

• This position requires 5 days per week in the office (M-F) when not traveling 

About Customer Solutions Core Regions Division

The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team, alongside dealers, will engage more closely with customers, to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division will be regionally on the unique needs of customers in core regions, focused on Americas North, Europe, Japan, Australia and New Zealand.

Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance