Customer Service Representitive

About Justrite Safety Group 

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. 

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority—it's our passion. 

The Contribution You’ll bring to this Role: 

 Position is responsible for all customer fulfillment activities, training, credit and issue resolution, along with coordinating specific training programs with the Supervisor.   In addition, this position will be involved with system and continuous improvement initiatives.  They are to assist both external and internal customers using product knowledge and open communication.  This position supports Justrite’s  customer retention efforts. 

About the Team:  

As a member of our Customer Service team, you’ll join a dedicated team committed to delivering exceptional service and support in the safety industry. Your role will involve guiding customer service operations to ensure high standards of responsiveness and problem resolution, while fostering a proactive approach to customer satisfaction. You'll have the opportunity to drive improvements, implement innovative solutions, and collaborate with top professionals across the company. This position allows you to make a significant impact on our customer relationships and uphold Justrite's reputation as a leader in safety and protection. 

What You’ll Do at Justrite: 

• Customer Call Center:  Answer incoming calls and assist customer with various requests ranging from: pricing, availability, freight quotes, RGA, shipping issues, tracking of PO’s, lost/damaged goods, technical, distributor inquires and credits. Prompt response to customer issues and inquires received via: phone, fax and email. Response time will vary dependent on research needed.  
• Order Entry:Manually enter physical orders from customers and process EDI orders (only as necessary. ie. order blitz’s). EDI orders shall have a backup CSR (or 2) trained for those days he/she is out-of-office. Both should be performed consistently throughout the day in a timely and efficient manner with a high focus on accuracy to eliminate errors and mis-shipped goods. 
• Order Discrepancy Resolution/RGA’s:  Research credit & debit issues from the credit dept to determine validity. This is to be done as frequently as required (currently done weekly). Research validity of RGA’s per customer request. Follow the standard procedure for RGA follow-up upon closure. RGA’s to be monitored on a weekly basis for expiration. RGA’s shouldn’t be open for longer than 30 days without Supervisor authorization. Research will include pulling PO, BOL, packing list and other material/communiqué necessary to make a sound decision. Credits/debits can be issued or denied based on research. Research should be completed in a timely manner. All CSR debits/credits to be brought to the Sr. for evaluation & entry. This will be a training piece until the CSR is experienced enough to enter their own accurately. 
• Product Knowledge: Continually seek to improve knowledge on Justrite products through team, individual and quality training. Review catalog and literature annually (or as needed). Update Tech Manuals with the assistance of Engineering, who will digitally revise.
• Process Improvement/New Hire Development: Assist management on process enhancements to improve quality of work and eliminate errors. Search for ways to improve current procedures to enhance the customer’s experience. Work with internal departments to streamline processes and reduce errors. Assist management in training new staff on processes and procedures.   Backup manager as needed. 

Your Skills and Expertise: 

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: 

• Microsoft Office Suite 
• MAPICS/AS 400 
• Clear, concise interpersonal communication. 
•  Experience working in a team environment preferably with a small to medium sizecompany

Compensation: 

The position offers a competitive base salary ranging from $50,000 to $60,000. 

Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance.   Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensa