Seasonal Food & Beverage Associate

About Glen Ivy:

We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy® guarantees to make your day special, seamless and above all unforgettable.

Benefits/Perks at Glen Ivy:

• Resort privileges- employees get in for free!
• Friends and Family Resort rate
• 50% off services
• 30% off retail
• Birthday gift card
• 12 weeks of summer giveaways
• Paid sick time
• 1.5 pay on select holidays
• Medical/Dental/Vision/Life insurance (FT/PT only)
• 401k benefits

Hours of operation:

• Monday-Sunday 9am-5pm (October- April)
• Monday-Thursday 9am-5pm and Friday-Sunday 9am-9pm (May- September)

Please note that employees will be scheduled prior to and after opening/closing operating hours

Position Summary: Food & Beverage Associate employees will be expected to serve guests in a friendly and responsible manner, inherently protecting the establishment and guests by following safety, sanitation, and alcoholic beverage control policies. All employees are expected to maintain multiple food & beverage venues for business, ensuring all items are available and replenished throughout the day. Employees will be expected to perform “clean-as-you-go” practices to uphold the physical appearance of the Ivy Kitchen, Chill Zone, GOCO Café, and the surrounding areas. Employees should create and follow daily lunch schedules for ideal staffing coverage. All employees and should strive to accomplish daily results by rotating assigned tasks, thus contributing to team effort.

• Prepares food & beverage outlets for business, display menus, condiments, paper product, stemware, snacks, promotional product, signage, adequate alcohol stock, to set all staff members up for success.
• Serve every guest with a warm welcome, use their name once established, maintain a genuine demeanor, and complete every interaction with sincerity.
• Aware of protocol and policy in reacting to unique situations and dealing with an over-beveraged guest; what do in the event a guest needs to be “cut-off”.
• Help guests select food and beverages by presenting menu; suggesting courses; explaining specialties; identifying appropriate wines; answering food preparation questions.
• Transmits orders to kitchen by recording guests' choices; identifying guests' special dietary needs and special requests.
• Keeps kitchen staff informed by noting guest counts, operational changes, and guest patterns.
• Serves orders by picking up and delivering guests' orders from Kitchen if needed.
• Responds to additional guest requests by inquiring of needs; sharing service details, resort information, amenity locations, classes, entertainment, events, etc

-- Position Qualification Requirements --

Licenses: Riverside County Food Handlers Card, Responsible Beverage Server (RBS) Certificate                                                                

General Duties & Responsibilities:

• Warmly greet guests entering food & beverage establishments
• Directs and educates guests regarding food & beverage, spa offerings, locations, amenities, & services
• Controls the