Customer Architect

Reltio, Trusted Data Foundation for Your Business Outcomes

About Reltio

At Reltio, we’re on a mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We are disrupting the master data management (MDM) software market when we launched the first cloud-native MDM software-as-a-service (SaaS) platform. The Reltio Connected Data Platform leverages a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. Companies across industries rely on Reltio to deliver mission-critical, secure, trusted real-time data at scale to create connected omnichannel experiences for their customers, partners and employees.

We’ve earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. So if you’re ready to work on unrivalled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk.

Reltio’s Focus:

At Reltio, you can take part in our mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We contribute to more fulfilling and happier lives for people everywhere by delivering single source of truth for data enabling digital transformation. We leverage a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. We pride ourselves in our transparent, leadership, and meritocratic company culture and have achieved the Fortune 100 best companies to work for.

Reltio’s values: 

• Customers and Partners are people not companies 
• Better Together 
• Simplify and Share 
• Own it 
• Bring your all 

Leadership Expectations: 

• Be one Reltio 
• Be Candid & Caring 
• Make Data-Driven Decisions 
• Learn Teach Learn 
• Role Model All Day, Every Day 

Responsibilities: 

• Provide top-quality technical assistance to customers, resulting in high customer satisfaction.
• Serve as the technical expert on Reltio capabilities for customers as they develop solutions on the Reltio platform.
• Act as a primary escalation point to own and address customer/partner issues.
• Provide technical guidance on solution architecture, design and implementation and adherence to Reltio Best Practices. 
• Maintain close relationships with key partners, driving issue resolution and facilitating communication with internal Reltio stakeholders.
• Deliver highest quality customer/partner experience and engage in highly technical discussions.
• Lead partner meetings to review/prioritize open issues.
• Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams. 
• Learn and keep up-to-date on the latest product features, functionality, dependencies, underlying architecture, and their operational impact 
• Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. 

Required Skills: 

• 5+ years of experience supporting enterprise products in a SaaS and has strong technical and communication skills.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and have solid experience in using Postman, Curl etc;
• 3+ years of experience with Analytical storages Snowflake, GoogleBigQuery etc;
• Experience in observability and monitoring tools such as logDNA, Splunk,CloudWatch etc;
• Experience interfacing directly with engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
• Proven track record of managing/growing strong internal/external knowledge bases.
• Excellent reporting/analytical skills - very comfortable in developing dashboards with reporting technologies and influencing customers/partners by sharing the facts. 
• Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics and big data platforms and technologies
• Outstanding troubleshooting and problem-solving abilities, along with an ability to collaborate cross-functionally
• Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and