Legacy Plumbing - Office Manager

Compensation Details:

$50000 - $60000

Job Description:

Who we are

Legacy Plumbing is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

What You’ll Do

Leadership & Team Management

• Oversee and coach office and customer service staff (Advocates), ensuring a collaborative and efficient work environment

• Crosstrain in essential roles to provide backup coverage and ensure operational continuity

• Conduct performance reviews, goal setting, and employee development planning

• Promote positive team morale and lead employee engagement efforts

Executive & Administrative Support

• Provide executive assistance to other managers, managing calendars, meetings, and administrative projects

• Coordinate internal meetings, agendas, and presentations

Customer Experience Oversight

• Lead customer service initiatives with a customer-first approach

• Address escalated customer concerns and ensure prompt resolution

• Implement customer feedback initiatives to support service improvement

HR & Compliance Support

• Manage onboarding and termination processes, ensuring accuracy and compliance

• Act as liaison for workers’ comp claims, accident reporting, and related documentation

• Maintain employee, driver, training, and medical files in line with HR policies

• Support recruitment efforts and ensure cultural alignment in hiring

Systems & Operations

• Manage Monday.com workflows and digital task tracking

• Maintain office IT systems, file management, and mobile device administration

• Ensure upkeep of office equipment and manage office supply inventory

• Coordinate site visits and prepare agendas

Payroll & Financial Support

• Review and approve payroll hours for office personnel

• Assist in reporting monthly sales/job completion numbers

• Track and analyze marketing, sales KPIs, and revenue budget metrics

Process Improvement & Strategic Initiatives

• Define and refine Standard Operating Procedures (SOPs) for office and Advocate functions

• Monitor and optimize Titan Score processes

• Identify operational issues and propose effective solutions

What you need to succeed:

Associate degree in business, office management, or related field, or 2+ years’ experience in an office leadership role

Proficiency with Microsoft Office Suite — Word, Excel, PowerPoint, Outlook (Required)

Experience with ServiceTitan or similar field service software (Preferred)

Excellent written and verbal communication skills

Strong organizational, planning, and problem-solving abilities

Positive, self-motivated, and adaptable to change

HR experience and understanding of compliance standards preferred

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

· Incentive/Commission/Bonus opportunities (Based on role / grade level)

· 401(k) retirement savings plan with matching company contributions, eligible on your first day!

· Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

· Warehouse Merchandise Discount!

· Paid time off & paid holidays (depending on role and month of hire)

· Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrica