Customer Quality Engineer - assignment for 3 months

<p><span>Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. </span><span>We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. </span><span>Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.</span></p><p></p><p><span><span><b>Job Summary</b></span></span></p><p><span><span>Effectively communicating and coordinating information originating from and addressed to OEM customers (Original Equipment Manufacturers), in order to meet their expectations and feed customer information back to the internal organization.</span></span></p><p><br/><span><span><b>Characterization of activities</b></span></span></p><ul><li><span><span>Is responsible for front-line communication with OEM customers for quality related issues.</span></span></li><li><span><span>Helps improve customer satisfaction through meeting customer expectations in this area.</span></span></li><li><span><span>Reports scorecard performance from the portals of OEM customers.</span></span></li><li><span><span>Ensures the release process at OEMs (PPAP) according to the agreed OEM-specific Retention and Submissions tables.</span></span></li><li><span><span>Notifies customers of process and product changes for PPAP-approved products.</span></span></li><li><span><span>Liaises with OEM customers, handles complaints and visits customers for quality issues or required consultation. Records and follows up on all customer responses.</span></span></li><li><span><span>Initiates, based on OEM complaints, 8D activities and monitors the progress.</span></span></li><li><span><span>Contributes through analysis to the feedback of the obtained product and process information to the organization, initiates proposals for this (e.g. by creating an ECR) and/or gives input to 6 Sigma improvement teams.</span></span></li></ul><p><span><span> </span></span></p><p><span><span><b>Education, Experience And Knowledge</b></span></span></p><ul><li><span><span>Bachelor’s degree in engineering</span></span></li><li><span><span>Green belt certification and demonstrated experience completing 8Ds, Fishbone, 5 Whys and other problem-solving tools</span></span></li><li><span><span>Demonstrated experience in the Automotive Core Tools (APQP, PPAP, FMEA, SPC, and MSA)completion of Measurement System Analysis (MSAs)</span></span></li><li><span><span>Understanding of the IATF 16949:2016, preferably as an internal auditor.</span></span></li><li><span><span>Self-motivated and team-work spirit</span></span></li><li><span><span>Confident and willing to deal with problems and new tasks</span></span></li><li><span><span>Excellent communication skills, both written and spoken in the English language.</span></span></li></ul>