Service Quality Connected Vehicle Team Manager

ABOUT SUBARU

LOVE. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

The Service Quality Connected Engineering department ensures the rapid resolution of quality issues through effective 
collaboration with Subaru of America (SOA), Subaru Corporation (SBR), Toyota Motor North America (TMNA), and various 
suppliers.

The Service Quality Connected Vehicle Manager plays a critical role in overseeing the investigation and resolution of infotainment 
and connected car quality issues for vehicles sold in North America. Works closely with the Engineering Managers to ensure 
rapid response and effective resolution of quality concerns, managing a team of specialists to investigate, troubleshoot, and 
resolve complex issues related to Connected Vehicle Quality Software for InCar/OutCar and OTA.

MAJOR RESPONSIBILITIES

• Quality Issue Management: Leads the investigation of infotainment and connected vehicle quality issues, determining 
  the root cause, identifying required resources, and developing action plans.
• Team Leadership: Supervises and guides the team of specialists, managing workload distribution, providing training and 
  development, and ensuring the team’s success in meeting performance goals.
• Coordination with Stakeholders: Collaborates with cross-functional teams, including Fast Action & Solution Team 
  (FAST), Subaru of Indiana Automotive (SIA), Subaru of America (SOA), Toyota Motor North America (TMNA), and 
  suppliers, to address quality issues and ensure timely resolution.
• Information Gathering & Reporting: Collects and analyzes relevant data from internal and external sources to support 
  issue resolution, preparing detailed reports for management and stakeholders.
• Investigation Process Management: Oversees the investigation process, including identifying the right people to involve, 
  managing timelines and ensuring appropriate follow-up actions.
• Prioritization & Decision Making: Effectively prioritizes issues based on severity, customer impact, and business needs, 
  ensuring that the right issues are addressed first and that investigations are efficiently managed.
• Quality Improvement Recommendations: Based on findings, provides recommendations for product quality 
  improvements and works with teams to implement corrective actions across the organization.

ADDITIONAL RESPONSIBILITIES

• Cross-functional Communication: Ensures effective communication with senior management, technical teams, and other 
  stakeholders, reporting on progress and status of investigations.
• Continuous Learning & Market Awareness: Stays informed of industry trends, emerging technologies, and market 
  changes to enhance the team’s investigative processes and quality standards.
• Plans and organizes for retailer visits and regular quality improvement meetings (including overseas in Japan and 
  Canada, etc.).
• Coordinates with other NASI and SOA teams to successfully launch OTA software to in-Market vehicles
   

REQUIRED SKILLS & PERSONAL QUALIFICATIONS

• Ability to manage multiple priorities at one time with ability to multi-task and stay organized.
• Strong knowledge of head unit software, Data Communication Models (DCM), and out-car connected services.
• Ability to work cross-functionally with different companies, teams, and cultures.
• Strong problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Experience with leading people and managing a team.
• Ability to interact effective