Senior CARE Coordinator

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Senior CARE Coordinator

Job Description Summary:

The Senior C.A.R.E. Coordinator, Basic Needs & Advocacy plays a key role in supporting and coordinating services that help students meet their essential needs, and provides mentorship, training, and guidance to C.A.R.E. Coordinators and other staff to ensure consistent service delivery and best practices across the team. The coordinator serves as a connector across departments and external agencies, manages outreach and intake processes, and ensures timely referrals and tracking of support services.

Job Description:

Description of Duties and Tasks

• Serves as the first point of contact for students seeking basic needs support. Responsibilities include assessing student needs, coordinating services, recommending emergency funding, and maintaining confidential records. The position ensures ongoing support through follow-up and case management, while also assisting and advising C.A.R.E. Coordinators on complex cases.

• Coordinates logistics for basic needs programs like food pantries, emergency housing, and resource fairs. It involves managing aid distribution, tracking supplies and donations, supporting new staff onboarding and training, and recommending improvements to enhance program operations and efficiency.

• Manages data systems to track services and outcomes, produces reports for program evaluation, and analyzes trends to recommend improvements or guide resource and service planning.

• Supports outreach and education by creating promotional materials, leading presentations and workshops, participating in awareness campaigns, and advising C.A.R.E. Coordinators on effective outreach strategies and messaging.

• Fosters collaboration with campus departments and community agencies to connect students with resources, stays informed on best practices through meetings and trainings, and represents the C.A.R.E. team on committees and working groups as assigned.

• Supervises and mentors social work interns by training them on agency policies and ethical standards, overseeing their caseloads, and ensuring compliance with confidentiality and reporting laws. 

• Responsibilities include guiding skill development, setting learning goals, providing evaluations, coordinating with university field placement staff, and aligning internship activities with both academic requirements and agency needs. Also facilitates learning through case discussions and collaboration while offering support during client crises.

Job Requirements

Knowledge