SFDC - Field Service Solution Architects

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Position Summary

We are seeking an experienced Salesforce Field Service Solutions Architect with deep expertise in designing and leading enterprise-scale field service transformation programs within the medical device industry. The ideal candidate will have strong hands-on experience implementing Salesforce Field Service (FSL), Service Cloud, and related Salesforce platform solutions while partnering with cross-functional business and IT teams.

This role requires a strategic technology leader who can define scalable architecture, lead implementation teams, drive best practices, and deliver innovative field service capabilities that improve customer experience, technician productivity, service efficiency, compliance, and operational excellence.

Key Responsibilities

• Lead end-to-end architecture, design, and delivery of multiple Salesforce Field Service implementation projects.
• Partner with business stakeholders across service operations, customer support, logistics teams to define scalable service solutions.
• Design enterprise-grade Salesforce Field Service solutions including:
  • Work Orders
  • Service Appointments
  • Scheduling & Dispatch
  • Resource Management
  • Mobile Solutions
  • Inventory Management
  • Entitlements & Service Contracts
  • Knowledge Management
  • Preventive Maintenance
  • Installed Base / Asset Management
• Define scalable architecture patterns and integration strategies with SAP
• Lead discovery workshops, solution blueprinting, architecture reviews, and technical governance.
• Provide hands-on leadership in Salesforce configuration, customization, data migration, integrations, and deployment activities.
• Guide development teams on Apex, Lightning components, APIs, integration frameworks, and DevOps best practices.
• Establish field service KPIs, reporting, and analytics dashboards to improve operational efficiency and customer satisfaction.
• Drive compliance and validation considerations for regulated medical device environments.
• Collaborate with program managers, business analysts, QA teams, and offshore/onshore delivery teams.
• Mentor architects, developers, and administrators while promoting Salesforce best practices and scalable solution design.
• Support roadmap planning, effort estimation, and executive-level presentations.

Qualifications

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• 10+ years of Salesforce platform experience.
• 5+ years of hands-on Salesforce Field Service implementation experience.
• Proven experience leading multiple large-scale Field Service transformation programs.
• Strong expertise in:
  • Salesforce Field Service (FSL)
  • Service Cloud
  • Salesforce Platform Architecture
  • Mobile Field Service Solutions
• Experience working in the medical device, healthcare technology, or regulated manufacturing industry.
• Strong understanding of service lifecycle management and field operations.
• Experience integrating Salesforce with ERP and enterprise systems using APIs, middleware, and integration platforms.
• Strong knowledge of:
  • Flow Automation
  • Data migration strategies
• Experience with Agile delivery methodologies and DevOps processes.
• Excellent stakeholder management and communication skills.

Preferred Qualifications

• Salesforce certifications such as:
  • Salesforce Certified System Architect
  • Salesforce Application Architect
  • Salesforce Field S