Lead Decision Architect - Pega Decisioning (LDA)

Company Description

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit www.blend360.com.

This exciting position is with Futureproof AI, a Blend Company that leverages the power of AI to turn first party data into 1:1 marketing that drives transformative results for enterprises. FutureproofAI has its operations in US, UK and India which has experienced explosive growth in a short span of time. With the status of Pega Specialized partner and leveraging the latest technologies, FutureproofAI has quickly established itself as a reliable and innovative partner for businesses seeking to improve their marketing, operations and digital capabilities. 

Job Description

1. Discovery and Requirement Gathering 

• Lead comprehensive discovery sessions with key stakeholders to identify business goals, functional requirements, and the overarching problem domain. 

• Translate business objectives into actionable solution designs leveraging the Pega CDH platform. 

1. Solution Design and Best Practices 

• Develop high-quality solutions in alignment with Pega best practices and promote an “out-of-the-box first” approach. 

• Stay current with new Pega CDH features, advising on how to effectively leverage them for maximum client impact. 

1. Decisioning & Modelling 

• Drive the design and implementation of predictive models, adaptive models, and decision strategies in Pega. 

• Manage the full lifecycle of actions and offers, ensuring alignment with business and customer needs. 

1. Customer Insights Cache (CIC) 

• Effectively design and build the Customer Insights Cache (CIC) to optimize performance, scalability, and data integrity. 

1. Support Project Management & Delivery 

• Ensure on-time delivery of solutions by supporting the PM with project timelines and collaborating with cross-functional teams (e.g., business analysts, developers, testers). 

• Proactively identify potential risks or bottlenecks and implement corrective actions to keep projects on track. 

1. CDH Tools & Decisioning Components 

• Support our clients in adopting and finding value in Pega’s CDH Discovery tools (Value Finder, Simulation Planner, Impact Analyzer) to refine strategies, improve outcomes, and enhance customer engagements. 

• Build and update key decisioning components—decision tables, scorecards, filters, property sets, switches, rankings—to support accurate real-time customer engagement. 

• Integrate and optimize Pega Operations Manager in the development lifecycle to streamline workflows and collaboration. 

1. Change Management & Documentation 

• Assess the impact of change requests on existing logic, updating design and technical documentation as needed. 

• Maintain version control and governance processes when implementing solution changes. 

1. Quality Assurance & Performance 

• Support and perform code reviews, unit tests, end-to-end tests, and performance tests to maintain rigorous quality standards. 

• Collaborate with the Lead System Architect (LSA) to manage deployment, code merging, and environment configuration. 

1. Value Realization & KPI’s 

• Develop solutions with an eye toward achieving targeted KPIs and delivering tangible business value. 
• Monitor solution performance and recommend continuous improvements. 

1. Team Leadership & Mentorship 

• Mentor and support junior developers, fostering a culture of professional growth and continuous learning. 
• Champion best practices and governance models within the Pega environment. 

1. Cross-Functional Collaboration 

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