Director of Clinical Operations

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending healthspan. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.

Position Overview

Reporting to the Vice President of Clinical Operations, the Director of Clinical Operations provides management and oversight for Lumata Health’s rapidly growing virtual eye care services team. This unique leadership position requires a self-directed, dynamic, inspirational leader with an unyielding passion for enhancing care delivery in ophthalmology. The Director must possess unwavering collaboration and consensus building skills, as well as an innate curiosity. The ideal candidate will have strong operational, leadership and communication skills. In addition, the Director will be a hands-on leader willing to roll up their sleeves in order to ensure the highest quality of work output.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Job Type: Full-time

Schedule

• 8 hour shift
• Monday to Friday

Pay: $90,000 to 110,00 Annually

**This role is 90% remote with an estimated 10% travel

Essential Functions:

• Results-driven oversight and hands-on management of the clinical operations team, with clearly established accountability to company leadership.
• Harness operational expertise and strategic insights to develop and support both new and existing virtual eye care services to Lumata Health’s ever-growing patient population. 
• Develop operational timelines and budget forecasts and be accountable for tracking and delivering accordingly.
• Oversee hiring and training of clinical services team.
• Drive world-class patient satisfaction and retention metrics.
• Work with the department’s frontline management team to ensure productivity metrics are met.
• Ensure appropriate licensure, certification and ongoing clinical education of clinical services team is captured and completed.
• In collaboration with other members of the clinical services team and company leadership, implement best practices and standards for virtual eye care services.
• Lead initiatives to build and support departmental team infrastructure.
• Support the auditing and compliance function of the clinical operations department by ensuring that the frontline clinical services team meets all compliance, regulatory, and contractual requirements as outlined by clients and according to the company’s Quality Compliance Plan.
• Plan clinical headcount and hiring needs to meet program workload demands. 
• Provide mentorship and development opportunities to others within the organization.
• Represent/advocate for clinical services needs/resources at a senior management level. 
• Review and approve clinical services expenses and invoices against approved budgets as requested.

Requirements

Qualifications:

• Five or more years experience in a leadership or senior management positi