Vice President, External Provider Oversight (Transfer Agency)

About this role

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2023, the firm managed approximately $9.4 trillion in assets on behalf of investors worldwide!

At BlackRock, we strive to empower our employees and actively engage your involvement in our success! Experience what it feels like to be part of an organization that makes a difference!

The Team

The Americas Transfer Agency Oversight Team is responsible for Overseeing multiple transfer agents servicing our Mutual Funds, ETFs, Closed End Funds, Registered Alternatives, Money Markets and 529 product suites. Our scope includes daily operational support of our portfolio managers cashflows, overseeing the transfer agent’s service levels, development of new operating models and technology with the transfer agents in support of new and innovative product offerings.  We partner closely with intermediary operations teams, transfer agents, vendors, as well as internal teams such as the Product Groups, Legal, Fund Administration, Risk and Compliance.

Do you thrive in a stimulating and dynamic environment where project management skills are key? Look no further. We are seeking a Vice President who is curious, analytical, and passionate to become part of our team.

Responsibilities:

• Lead a team of 4 supporting US Retail funds, Money Markets, 529 and Alternatives

• Partner with transfer agents and sales and relationship teams to ensure a superior client experience.

• Maintain robust control environment by proactively analyzing errors and issues to identify opportunities for process improvement at the transfer agents or within BlackRock and implement corrective action plans to prevent recurrence.

• Understand the product offerings and successfully deliver outstanding client service.

• Knowledge of DTCC/NSCC Mutual fund processing and AIP processing.

• Conduct on- site operational visits (Health checks) with key transfer agents supporting   BlackRock products.

• Participate in the agreement process with Contracts and Admin team to ensure operational capabilities for all supported products.

• Maintain a team environment passionate about risk and controls.

• Engage, Transfer Agents, and internal oversight teams to improve services and resolve open issues effecting intermediaries.

• Lead the build out of operational support for new products.

• Proactive approach to continuous process improvements, collaborating across teams and functions and purposefully drive improvements and adoption of changes.

Qualifications:

• 8 years’ experience in the mutual fund operations area with experience in transfer agency or brokerage.

• Minimum of 5 years management experience.

• You must have a deep understanding of intermediary and transfer agency operations.

• Prioritize relationship management skills – the ability to work with senior leadership, key clients, and internal teams.

• Seek opportunities for enhancements or service initiatives and bring to completion.

• Possess advanced Excel skills, including ability to write macros.

• Maintain strong interpersonal and customer service skills.

• Work both independently and in a group environment.

• Be detail-orientated as well as possess a sense of urgency.

Other

• Travel: Some

• Direct Reports: Yes

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Bla