Business Analyst

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

 

General Summary:

The Business Analyst assists with the administration of the organization's continuous improvement (CI) efforts. Conducts reviews and inspections of internal processes and activities to monitor efficiency. Collects data and prepares documents and charts to report status of programs.  This position is tasked with planning and organizing specific performance metrics for continuous improvement events, conducting and assisting with continuous improvement events, assisting with measuring the achievements of the continuous improvement initiatives, and assisting with continuous improvement assessment. 

Essential Duties and Responsibilities:

• Monitor and support the continuous improvement program initiative for all locations.  
• Assist in identifying cost reduction opportunities and long-term improvement opportunities. 
• Support and assist Continuous Improvement Manager during events and special projects. 
• Measure and document progress towards meeting objectives related to lean processes and programs. 
• Train on continuous improvement concepts and tools. 
• Train in continuous improvement philosophy, tools and techniques and continuous improvement practices.  
• Oversees formal and informal continuous improvement and operational best practices training. 
• Develops infrastructure tools and supporting materials, including training to support the Company’s continuous improvement initiatives. 
• Employs Lean methodologies and tools to accomplish business objectives, including the following best practices: problem/goal definition, root cause analysis, value stream mapping, and ongoing measurement 
• Prepares, distributes & presents project status reports to team members and manager. 
• Strives to continuously build own knowledge and skills 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A service-oriented individual with a high energy, positive, and friendly demeanor 
• Strong customer service, interpersonal, communication and problem-solving skills  
• Strong organizational abilities  
• Project management and decision-making skills 
• Ability to analyze complex situations involving diverse data and information such that common causes and threads of similarity are identified for appropriate action 
• Ability to learn new concepts and assist with classroom training and practical exercises 
• Ability to work effectively with all departments as well as customers and suppliers to accomplish objectives with positive outcomes for all involved 
• Knowledge of the principles and techniques of continuous improvement

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree or equivalent  
• Two or more years of progressive experience desired 
• Continuous improvement program or similar training desired 
• Continuous improvement implementation experience desired  
• Training experience desired 

Working Conditions:

• Professional office environment 
• Up to (20%) travel required 

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizens